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Additional Test Report Forms and Enquiry on Results

Find out how you can request additional copies of your Test Report Form and how you can appeal your IELTS test scores.

Additional Test Report Forms (TRFs)

Additional copies of your Test Report Form (TRF) can be sent directly to test users, academic institutions, government agencies, professional bodies and employers. There is no additional cost to send an eTRF. Where eTRFs are not accepted for applications, the test taker must pay secure courier costs for a paper copy* of the TRF to be sent to the address indicated in the application. UK courier costs £18.00. EU courier costs £20.00. Worldwide courier costs £30.00 (* the first five paper copies are issued free of charge. After this, each subsequent copy costs £35).

Please complete and return an Application for the Issue of Additional TRFs (40.1KB, DOCX) form to ielts@liverpool.ac.uk.

Each IELTS on computer test allows you to download your own e-TRF from your online account. Paper TRFs are no longer issued for computer tests.

Enquiry on Results (EoR)

If you're unhappy with the score you receive and wish to appeal against your IELTS test score, you can apply for 1 or more sections of the test to be marked again. This is known as Enquiry on Results (EOR), and ordinarily you must apply for this service within 6 weeks of the test date. There is a fee of £118 for this service.

You receive a full refund of the EOR fee if the score on any section increases. There is no refund if your scores do not change.

Apply for an EoR

To apply for an EoR, you need to take the following steps:

  • Log in to the Test Taker portal and click on the Exam result tab, and then on the tab 'Request Enquiry on results'
  • Select the skills you wish to be remarked (you may provide a justification for your request, if you wish). If the deadline for applying for an EOR has passed (6 weeks after the test date), you should contact the test centre directly at ielts@liverpool.ac.uk. If requested, you may need to upload supporting documentation
  • Once you are happy with your selection, proceed to make payment.

Please note, if requesting/paying outside of office hours, no action will be taken until the next day of opening (office hours: Monday to Friday 9am to 5pm). Once the payment is applied manually, your chosen skills will be remarked by a senior examiner.

The outcome of your EOR can become available on the same day as your application and up to 21 days after your application. The turnaround time of your application will depend on several factors, including the number of sections requested for remark. Please contact the test centre if you haven't received a response after 21 days.