How to book an IELTS test
Take an IELTS test at the University of Liverpool and find everything you need to complete your booking. Learn how to request access arrangements, change your test date or request a refund.
1. Read the terms and conditions
Read the Global IELTS on Computer terms and conditions before you book your IELTS test.
2. Visit the online registration page
Book your IELTS test with us through the University of Liverpool IELTS Online Registration page. If you are under 18, your parent or guardian should manage your online booking on your behalf.
3. Gather the items you need
Make sure you have the following items to complete your booking:
- An accepted form of ID
- Your payment details.
More information is listed on the online registration page.
4. Choose your test and register
Select which IELTS test you want to book and register your account.
5. Request access arrangements (if applicable)
If you need access arrangements, email us at ielts@liverpool.ac.uk before submitting your booking. Please get in touch with us at least 6 weeks before your test so we can make arrangements.
6. Complete and submit your application
Complete all steps of the online booking form. Check the information carefully before submitting it.
Access arrangements
Access arrangements provide tailored support for those with disabilities, medical conditions, or other special needs to ensure fair assessment. We offer a variety of access arrangements, including:
- 25% extra time
- Supervised breaks
- Exemptions.
Refunds, transfers and Special Consideration
If you need to change your test date (transfer) or apply for Special Consideration owing to exceptional circumstances, please read the IELTS cancellations, refunds and transfers policy first.
Can I get a refund or transfer?
You can get a refund if you submit your request:
- 15 or more days before the test date (25% administration fee).
You cannot get a refund if you submit your request:
- Within 14 days of the test date.
You can get a transfer if you submit your request:
- 15 or more days before the test date
- Within 5-14 days of the test date (25% administration fee).
You cannot get a transfer if you submit your request:
- Under 5 days prior to the test date.
How to request a refund or transfer
- Log in to the Test Taker portal
- If there is no fee, you can request a refund or a transfer through the portal
- If you need to pay a fee to change your test date, email ielts@liverpool.ac.uk and we will explain the next steps.
What you will receive
What you will receive is subject to when you submit your request. See the options below.
Within 14 days of paying for your test
What you will receive is subject to when you submit your request within this payment period.
- More than 14 days before your test: a full refund or free transfer
- Within 5-14 days of your test: a partial refund or a paid transfer (25% of your full test fee)
- Less than 5 days before your test: no refunds or transfers.
Apply for Special Consideration
If exceptional circumstances affect your test, you can apply for Special Consideration before your test or up to 2 calendar days afterwards.
Email your supporting evidence, such as a medical certificate, to ielts@liverpool.ac.uk. We will review your application and let you know the outcome within 7 working days.
Transfers and refunds for One Skill Retake
Cancellations
To cancel your IELTS test, email ielts@liverpool.ac.uk at any time before taking your test. Refund terms are dependant on when you cancel your IELTS test, and whether exceptional circumstances apply.
Information for Russian nationals
The British Council has been included in the register of undesirable organisations in Russia. If you are a Russian national, consider this situation carefully before taking an IELTS test or any British Council exam.