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Parents and guardians

The University of Liverpool offers its students the opportunity to live independently and safely in our accommodation, located both on our city centre campus and at Greenbank Student Village. We know that it is likely to be your child’s first experience of living away from home and with this in mind we've developed a range of support services and resources that will help to make the transition easy and enjoyable.

What do we offer?

  • Affiliation with Universities UK to ensure our accommodation is managed effectively, safe and well maintained
  • Modern, safe and well maintained accommodation
  • Wardens and Residential Advisers living in and amongst the student residents
  • 24 hour security presence in our accommodation (excluding Melville Grove and Tudor Close who use Vine Court reception) and access to Campus Support – our University-wide security and safety team
  • Excellent wellbeing services located on campus, with specialists available to assist with a range of concerns.
  • A large and varied events programme via Halls Life to encourage residents to meet new people and get involved throughout the year

The University of Liverpool’s relationship with parents

Unlike school or college, the University is an adult learning environment. Under Data Protection Laws (GDPR), we are unable to give out information to parents (or any third parties) about their young person, including their accommodation application, academic progress, results, attendance or if they are accessing support services.

However, we understand that there may be times when you may have concerns. You can give us a call about your concerns and we will respond accordingly. We won’t, however, be able to discuss exactly how we will respond. Please be reassured that there is support available and if you have concerns, please encourage your child to access the support available. Student Services are a confidential service.

Information for parents

Advice below is to enable you to best advise your young person to access support whilst at University. As explained above we are unable to give information out or parent/guardians due to GDPR and being an adult learning environment. With this in mind however we know that a lot of students will call parents to advise them - therefore we have created some signposting below with best facilities that you can direct a student to. By encouraging them to take up these actions themselves we also believe they are being better supported to access services themselves and be more prepared for life as an adult outside of a learning setting. Students are expected to adhere to the University student conduct policy which can be found here

Who do I contact if I am worried about my young person?

We recommend students contact us directly if they have any issues.   

Under Data Protection legislation we have a duty to protect the privacy of our students. As students are classed as adults, parents and carers become third parties. This means we cannot give out specific information about a student, including updates on their wellbeing, address or whether their rent has been paid.   

If you contact us to check on the welfare of your child and they are a resident in our halls, we will contact or visit them and ask them to contact you directly. We cannot, however, compel them to do so.   

What if a student does not get on with their flatmates?

If the student is not getting along with their flatmates straight away - in the first six weeks we would recommend that they try a bit longer to see how they get on in the flat and see if they can mediate the situation themselves with flatmates. However if they still don't gel with flatmates after this point we would recommend that they contact their Residential Adviser - whose details are on a poster in their kitchen. They can then help give advice and have meetings with the flatmates if the student would like. Further to this once this avenue has been tried we can offer room moves to a different flat/room subject to availability. The student can put in a room move request on My Liverpool - further information can be found here

Who can students contact for support?

Residential Adviser

The first place we would recommend the student contact would be the Residential Adviser assigned to their flat. They can find details of their Residential Adviser on a poster in their kitchen communal area. This is usually a current student or staff member in their second year of study or beyond that can provide first hand advice and guidance on all aspects of life at University.

Halls Teams

Our Halls Teams are available 24/7 for students to be able to ask for advice on reception desks - they are also there if a student should forget their key and be locked out, advise around local amenities and ensure the building is safe and secure.

Accommodation Office

The Accommodation Team are another team that students can reach out to - should they have any questions around the accommodation application process or if they would like to move rooms during the year.

Support Services

The University provide a range of support services for students to access during their time at University. They can get assistance with studies, help with health and wellbeing, financial advice and more.

Below are the dedicated teams in place to help them settle in, stay on track, and make the most of their time at university.

There are useful articles and links available to students on the Student Services web pages

How does a student pay their rent?

If the student is in University of Liverpool owned halls - they pay their rent directly to the Student Fees team - the same place that they would pay tuition fees. Students can pay their accommodation fees in full or in three instalments. More information can be found on this here

Should they have any questions on whether they have made payment, how much they have left to pay etc they should contact the Student Fees team directly at feesenq@liverpool.ac.uk or 0151 794 6777 with their student ID number.

If the student is staying in private partner halls they would be paying the provider directly and would need to direct any queries on payment to the provider. 

How does a new student register with a doctor in Liverpool?

Any person at University can register with a local doctor and use most local services for free. We recommend students register with a GP when they arrive in Liverpool - there is an article you can refer them to here

In the city centre we have Brownlow Health practices - with a GP service on campus

What if a student decides to leave University?

If a student decides to withdraw or suspend from studies they must notify both the University on this form and also their accommodation here

The page linked above gives more information on whether they remain liable for the room also and what to expect

If the student is in contract with a partner private provider they would need to contact them directly - as they would be under the terms and conditions of the contract with the provider

Where can I signpost a student to to get involved at University?

Our Halls Life team post regular articles around life at University and how to get involved in events in halls on their Halls Life Hub

The Liverpool Guild of Students post regular events, information on societies and advice

 

Fire safety

The safety of our students and staff is of paramount importance to the University. We are confident that all of the fire safety precautions in place for our accommodation buildings, owned and leased, are robust.

Following the tragic Grenfell Tower fire, we undertook an extensive review of all academic and residential buildings over 18 metres tall and none of our buildings were found to be at risk. We also worked with Liverpool Student Homes to conduct a review of privately-owned halls of residence recommended by Liverpool’s universities.

In response to the more recent fire at a student accommodation block in Bolton, we have undertaken an additional review of the fire safety of our estate. These have again found that our buildings are at low risk. Liverpool Student Homes is currently undertaking similar work with all owners of private halls of residence.

All owned accommodation is managed 24/7 with additional assistance provided by our campus support staff.

However, it is sensible for all building users to ensure they are familiar with local fire safety arrangements and evacuation routes.

If you discover a fire, please raise the alarm in the building via a red break glass call point and call campus support staff on 2222.

Application checklist

Here is everything your child will need to do in order to apply for accommodation with the University of Liverpool:

We would generally recommend for a parent/guardian to be present when students accept their room offer, as the Accommodation Agreement is a legally binding contract with the University. We would also recommend that you visit our student fees page in order to read through the terms and conditions that will apply to all students whilst at the University.