Your contract
The information that supplements your Student Tenancy Agreement.
Find information about each area of your Student Tenancy Agreement below.
Residential services lock out procedure
Disciplinary procedures for university residences
Student complaints policy and procedure
Student alcohol and drugs policy
Residential services lock out procedure
Access control cards
On arrival students will be issued with an access control card which will give them access to their study bedroom, their flat and to relevant communal areas within the hall. The access for each hall will be different. Further details of specific access will be given in the site specific welcome handbooks.
You will also be provided with a lanyard to keep your access card safely on your person at all times. Please ensure you carry your access card around the property at all times, including visiting your kitchen area.
Your bedroom door automatically locks behind you.
If you are locked out, you can contact your hall reception by phone for remote access. If you do not have your phone to hand, you can use the emergency red phone found in the lift lobbies to contact reception. Wherever possible the Reception Teams will grant you remote access to your room however this is not always possible and you may be required to visit reception.
You must not give your access card to any other person to use, and if found doing so you will be subject to disciplinary proceedings.
Excess cleaning charges
You will find below a table of all excess cleaning charges. These will be added to your account if your bedroom or ensuite are found in an unsatisfactory condition during safety checks or at check out.
| Standard required | If standards fall short of the requirements, the following charges will be made |
|---|---|
| Bedroom | |
| Floor litter free and clean | If carpet cleaning is required the charge will be as per the invoice from the designated contractor |
| Rubbish removed | Rubbish removal £5.00 per bag |
| Furniture empty and wiped clean | £10.00 |
| All surfaces wiped clean | £10.00 |
| All belongings removed | See policy on belongings left in room |
| If room not left in clean condition and all belongings not removed £20-£100 depending on condition and amount of belongings. | |
| Ensuite bathroom | |
| All belongings and rubbish removed | £5.00 |
| Shower, toilet and sink all wiped clean | £10.00 - £30.00 |
| Floor litter free and clean | £5.00 - £20.000 |
| If deep clean required £20.00 | |
| Ensuite bathrooms/shower rooms are inspected twice a year to ensure standards are being maintained. If the facilities are found to be in an unsatisfactory condition a charge will be made in line with the charges above. | |
| Studio kitchen | |
| All belongings and rubbish removed | Rubbish removed £5.00 per bag |
| Fridge/freezer/cupboards emptied and cleaned | £20.00 |
| All cooking facilities cleaned - oven, hob, microwave | Clean of white goods £10.00 per item |
| Sink cleaned | £10.00 |
| Floor litter free and clean | £10.00 |
| If deep clean of kitchen required £70 - £100 | |
| Shared bathroom/toilet/shower room | |
| All belongings and rubbish removed | £5.00 |
| All sanitary items cleaned | £10.00 |
| Communal kitchen | |
| All cooking facilities cleaned - oven, hob, microwave | Clean of white goods £10.00 per item |
| Work surfaces to be cleared and clean | £10.00 |
| Microwave clean inside and out | £10.00 |
| Furniture returned to its original location | £10.00 |
| Fridge/freezer/cupboards emptied and cleaned | £20.00 |
| If deep clean required £70 - 100 split between residents of flat/corridor | |
| Communal areas | |
| Floor litter free and clean | £10.00 |
| All rubbish removed | £5.00 per bag |
| All walls, doors and surfaces clean | £10.00 – 20.00 |
| All equipment and furniture to be returned to original location | £10.00 |
| If deep clean required £50.00 split between residents of flat/corridor | |
| Exceptional charges | |
| To include: flooding due to negligence, defacing property | As per invoice plus administration charges |
| Window cleaning - excess charges | |
| As per invoice plus administration charges | |
Disciplinary procedures for university residences
Student Conduct Policy
The most up to date Student Conduct Policy can be found here
Conduct
University of Liverpool students are required at all times (including during non-term time) to behave as responsible members of the University community, and to represent and uphold the good name of the University allowing all students and staff to study and work in a safe environment. This also applies, for example, to students whilst on University activities such as placements and field trips, when representing the University at events and both while on and off University premises, including behaviour taking place within University-managed and private accommodation. The University’s duty in relation to Freedom of Speech will be considered when considering student conduct issues. It is expected that students’ written and verbal communications will be within the law and will be respectful of others.
Dealing with students’ engagement with routine housekeeping requirements and membership of the student residential community
As part of the tenancy agreement and by virtue of being a member of the university community, students are expected to exercise courtesy to other residences at all times. This includes keeping noise to a minimum, especially at night, to respect other people’s property and to maintain an appropriate level of cleanliness in communal areas such as kitchens. Students are also expected to maintain courteous and polite relationships with members of staff and are expected to follow instructions of staff when asked to do so.
In order to deal swiftly with general poor levels of housekeeping and low-level antisocial behaviour such as noise, hall wardens/managers may impose sanctions not exceeding the following:
- Imposition of fine not exceeding £50.0
- Imposition of a financial charge in recompense for damage/loss/other charges incurred not exceeding the value of any such damage/loss
- Delivery of a warning
- Delivery of a reprimand
- Removal of hall privileges for a period to be determined fair and reasonable under the circumstances.
This provision is permitted in order that general standards of behaviour are maintained and the process is sufficiently light-touch to deal effectively with low-level anti-social behaviour.
In all cases, however, wardens/managers are required to establish the facts and to investigate any counter-claim made by the perpetrators, and, if necessary, use the stage one procedures (below) where it emerges that this informal approach will not resolve the issue. There is no right of appeal against actions taken under these circumstances, although a student could, if they wished the matter to be considered further, request that the matter is reviewed using the stage one procedures.
Student complaints policy and procedure
Student Charter
The Student Charter sets out the general entitlements and responsibilities of students. If you believe you have a legitimate complaint, you should refer in the first instance to the Student Charter to clarify what is reasonable for you to expect from the University in the relevant area and whether you have discharged your corresponding liabilities, if applicable. If you do not know who is responsible for a particular area or how to contact him or her, your Department or School Office or the Guild of Students will help you.
Information about the Student Charter is available from the Teaching Quality Support Division.
Making a complaint
If, having consulted the Student Charter, you wish to proceed with a complaint you may invoke the Student Complaints Policy and Procedure.
The Student Complaints Policy and Procedure sets out how students may seek to have their complaint addressed. It should be recognised that the vast majority of concerns which a student may have can be handled fairly, amicably and to the satisfaction of all concerned on an informal basis. Only when informal means have been exhausted should a complaint be pursued.
Informal advice about the Student Complaints Policy and Procedure may be obtained from the Academic Compliance Team in Student Administration and Support, (email appeals@liverpool.ac.uk), or from the Guild of Students.
The Student Complaints Policy and Procedure does not cover the following matters for which separate procedures exist:
- Appeals against academic assessment and progress decisions
- Disciplinary issues
- Complaints about bullying, harassment or discrimination.
Complaints can also be made to the National Code here
Student alcohol and drugs policy
The up to date policy can be found here Student Alcohol and Drugs Policy
The University community
All members of the University community contribute to creating an environment in which everyone can live, study and socialise free from inappropriate disturbance. Anti-social behaviour resulting from alcohol or drug use is unacceptable and may be grounds for disciplinary action including the possibility of exclusion from the University. For students on clinical programmes, drug use or excessive alcohol use may also result in a student being referred for consideration under the University’s Fitness to Practise procedures. Being under the influence of alcohol or otherwise intoxicated will not be considered an excuse for offensive, abusive or illegal behaviour, and may be regarded as an aggravating feature. It is a breach of the University’s Rules Regulating the Conduct of Students to supply, use or knowingly possess any controlled drug, on University premises including University-owned or managed Halls of Residence.
Reporting concerns
If you believe that someone has a difficulty in controlling their use of alcohol or drugs you should encourage them to seek support. Excessive drinking can be the first outward sign that a student is under stress and needs help.
If you are concerned that a student may be a danger to themselves or others it is recommended that you inform a senior member of staff or discuss your concerns with someone from the Student Administration and Support Division or any of the Student Support Services.
Students or staff may become aware of, or suspect, drug use or supply on campus. In such situations you can report your concerns to the Security Control Office which is open on the campus 24 hours a day and who will take full details. If concerns are about activity in any of the University Residences then you should report these to the Residential Adviser or Manager in the first instance.
It should be noted that action against students by the Police or the University is unlikely to be taken on the basis of anonymous reports or unsubstantiated allegations. The University will take advice from Merseyside Police when considering appropriate action and the University reserves the right to invite the police to make spot checks on University premises where there is suspicion of persistent drug usage or supply/dealing.
The University and the law
The University has a legal responsibility to provide a safe and healthy environment for students, staff and visitors and will take appropriate steps to ensure this environment is established and maintained.
Misuse of Drugs Act 1971
Under this Act it is an offence for ‘the occupier or someone concerned in the management of any premises knowingly to permit or suffer on those premises the smoking of cannabis; or the production, attempted production, supply, attempted supply, or offering to supply of any controlled drug’ (Misuse of Drugs Act 1971). It is not the duty of staff to collect evidence, but any suspicion of dealing in controlled drugs on University premises should be reported to the University’s Security Service. The Head of Security will take whatever action he considers appropriate, which may include involving the police. The University reserves the right to invite the police to make spot checks on University premises where there is suspicion of persistent drug usage or dealing.
The University will take appropriate action if such incidents occur and will refer these to the Police.
Alcohol Licensing Act 1964
The supply and consumption of alcohol are subject to the restrictions of the Act. Licence holders have a legal duty to manage premises responsibly and have the authority to ban people for their anti-social behaviour from bars and other social places where alcohol is on sale. Any events organised are also required to be managed responsibly.
The law and you
The consequences which can result from a Police caution or a prosecution for the possession, supply or trafficking of illegal drugs are not limited to fines and prison sentences. A criminal record can have a serious impact on employment prospects, particularly for professions such as law, teaching or medicine. Even your travel plans can be affected as you may be denied a visa to enter certain countries, such as the United States of America, if you have been cautioned or convicted for a drugs related offence.
A criminal record arising from drunken behaviour can also have a serious impact on employment. Receiving a police caution for drunk or disorderly conduct should not be treated lightly as this could have an adverse effect on your future career.
The University has a duty of care to all its staff and students and thus it needs to be informed of any alleged criminal activity by its students. If at any time during your registration on a programme of study at the University you are arrested by the police and charged with a criminal offence, you are required to report this immediately to the Director of Student.
Implementation and evaluation
The Policy will be implemented through:
- Dissemination of the Policy to students and staff
- Raising Awareness of alcohol and drug related issues across the University including in the University’s Halls of Residence.
Approved April 2018.
Left property policy
Purpose statement
To ensure property left within university owned accommodation at the end of the period of residence or upon early termination of the accommodation agreement is dealt with consistently and in accordance with service standards and procedures.
Scope
This policy is applicable to all members of staff and residents within university owned accommodation. The policy should be used when property is found or has been left behind at the end of the period of residence or upon early termination of the accommodation agreement. The property may belong to residents or their guests.
Definition
Left property: personal item of value left behind by residents or guests in a bedroom or communal area after a contract has ended.
Personal items can include:
- Passport
- Birth certificate
- Cheque book (to be deposited at supplying bank)
- Cash or secure container (purse or wallet) likely to contain valuables
- Credit/debit card (to be deposited at supplying bank)
- Driving licence
- Bank statements (to be deposited at supplying bank)
- Mobile phone
- Laptop.
(The above list is indicative).
Responsibilities
University staff and contract staff working on behalf of the university are instructed to consult with the hall management team before removing any left property.
Left property
Residents are responsible for clearing all personal belongings from the accommodation before returning keys to the reception at the end of the period of residence or upon early termination of the accommodation agreement.
Before the end of the period of residence a reminder will be sent to all residents stating that it is the resident’s responsibility to clear all personal belongings from the accommodation before returning keys to the reception.
This policy equally applies if a student fails to return the keys to the accommodation at the end of the period of residence or upon early termination of the licence agreement and leaves property in the accommodation.
Staff who find a personal item of value when cleaning accommodation at the end of the period of residence or upon early termination of the licence agreement have a responsibility to notify the halls management team so the item/s can be logged and stored safely and securely.
The hall manager will contact the resident via email and/or letter as well as trying to make contact by telephone advising the student that a personal item of value has been found and should be collected within 28 days from the date of correspondence. During this period the property will be kept in a safe and secure storage area.
Property left behind after the end of the period of residence or upon early termination of the accommodation agreement, which does not fit the category of personal items of value i.e. Clothing, shoes, cd’s, dvd’s, books etc. Will be donated to local charities or where possible recycled.
Open foodstuffs, alcohol, toiletries, consumables, bedding and pharmaceuticals will be disposed of.
The university reserves the right to charge the student costs associated with the storage or disposal of any items left in university owned accommodation at the end of the period of residence or upon early termination of the accommodation agreement.