Covid-19 rent rebate information
In line with the latest guidance, we are extending our accommodation fee rebate to 19 March 2021. The extended rebate is available on the following basis:
- It is available for all those who are not currently residing in Halls
- You can claim for a rebate for a single, continuous period of leave from Halls (if you return and then leave again, you can only claim for one of the periods)
- The rebate is for term-time accommodation fees only. You will be able to claim for any dates between 3 - 18 December 2020 and 4 January - 19 March 2021 that fall within your single period of leave. You cannot claim for the vacation period between 18 December and 4 January (however, if you left Halls before 18 December and returned after 4 January, this counts as a single period of leave and you will be able to receive a rebate for all the term-time dates on which you were away)
- Any rebate will be 100% of your accommodation fee for the period claimed.
How to request an accommodation fee rebate
We are asking that you wait until after you have returned to Halls to submit your rebate request. If you are not looking to return before 19 March, please enter your expected return date (you can only receive a rebate up until 19 March). This is so we will have a confirmed date of return for you in order to calculate your rebate correctly. Your dates will also be verified by the halls and card activity.
The deadline to apply for a rebate is 26 March, and adjustments will be applied to your rent account as part of the April payment cycle.
To submit your rebate request, you need to log into the Liverpool Life portal and access the Accommodation section. Please click the ‘requests’ tab under your application and you will see a link to ‘notify of your time away from halls’.
Once you have submitted your request, this will be fed through to the Accommodation Team, who will validate the dates and make the relevant adjustment to your rent account.
Please be advised that if you are entitled to the accommodation bursary and apply for a rebate, you will not be entitled to the bursary during the rebate period. Your bursary will be adjusted on a pro-rata basis.
Rebates will be applied on or before 26th March 2021. You will receive a credit note to confirm the rebate amount late March/Early April. This will come off your April instalment due. You will not receive an actual refund to your account unless you have already paid your fees in full.
Covid-19 contract termination
Whilst we are offering an accommodation rent rebate, we recognise that individual circumstances can change so we have adapted our accommodation terms and conditions to allow residents to terminate their contract as a result of disruption caused by the COVID-19 pandemic.
If you wish to leave halls and terminate your contract for 2020/21, you will be able to do so with a 28 day notice period.
You can submit a termination request via the Liferpool Life portal. The 28 day notice period will commence from the date you submit your request. If you are currently living in halls, please also provide the date you plan to depart in the verbatim comment box.
If you are not currently living in halls but have belongings remaining in your room, you are still able to request a contract termination. We will be able to hold your belongings in your room until a later date when it is safe for you to return to collect them. If this applies to you, please let us know you are leaving belongings iin the verbatim comment box when you submit your request.
Please note, if you have already given notice to terminate your contract, you are also entitled to claim for a rent rebate where your notice period crosses over into the accommodation fees rebate period. Similarly, if you choose to request to terminate your contact during the rent rebate period you will be able to claim a rebate.
Before terminating your agreement please consider that the University hopes to be able to introduce face to face teaching for all programmes at the earliest opportunity. A termination of your accommodation contract will be permanent and cannot be reversed once the notice period has concluded.
What are my legal obligations?
Please be aware that the current Covid-19 Termination clause superceeds the Termination Process outlined in your Student Licence.
When applying for accommodation students are advised the Residences offer accommodation on the basis of a fixed term contract. This information is contained in the Residences Accommodation Guide, Accommodation Application form, and on the Accommodation Web Site. Depending on the type of accommodation the contract period will be 36 weeks, 39 weeks, 40 weeks, 42 weeks or 51 weeks.
There is no automatic right for any student to break his or her contract for accommodation. Once an offer of accommodation has been made and accepted the University and the student are bound by the terms and conditions of the Residence Agreement. This is a legally binding contract.
There will be instances where a student moves into accommodation without having signed a Residence Agreement.
The absence of a signed agreement does not materially affect the relationship between the student and the Residences. A contract is formed by the making of an offer and the student accepting the offer. The act of accepting keys and moving in proves the existence of a contractual relationship and does not have to be evidenced by a signed agreement.
Can I terminate my Residence Agreement?
Please refer to the Residence Agreement, Standard Terms and Conditions of Residence, Section 9.2 which states:
The Student may only be released from this Agreement:
9.2.1 if the Student cease to be a registered Student with the University; or
9.2.2 if the Student re- locates another student who is registered as a full time student with the University and is not already in University Accommodation, is reasonably acceptable to the University and is willing to enter into a Agreement with the University for the remainder of the Occupancy on similar terms to this Agreement,provided the Student has complied with all the Student’s obligations under this Agreement up to the date of termination.
9.2.3 in either of the circumstances outlined in clauses 9.1.1 or 9.1.2 the Student’s written request to be released from this Agreement must be submitted to the Accommodation Office at least 28 days before the student requires the University’s decision. Please note all other requests to be released from this Agreement will be refused.
9.2.4 if the Student is released from this Agreement as permitted under this clause 9.1, the Accommodation Fees will be refunded to the Student less (a) a pro-rata sum for the number of weeks of the Occupancy up to the date of release by the University, (b) a pro-rata sum equivalent to the Accommodation Fees paid for the 4 week notice period, and (c) any costs payable in accordance with clauses 6 and 10.
However, please note that the University also reserves the right, without notice to the Student, to deduct from any refund of Accommodation Fees due or becoming due to the Student following the release from this Agreement, all sums (whether tuition fees and/or any other associated fees) then due from the Student to the University. Please also note that if the Student terminates this Agreement prior to the expiry of the Occupancy for any reason other than as specified under clause 9.2, the Student shall remain liable for all the outstanding Accommodation Fees due (as specified in the Payment Plan) for the remainder of the period of the Occupancy.
How do I request to terminate my Accommodation Agreement?
You can submit a termination request through Liverpool Life. Log in, and head to the Accommodation page. Once here, click on the 'requests' tab and you will be able to submit your request.
Please give as much information as possible so the Accommodation Team can assist with your request.
What will happen if I leave my accommodation early?
Should a student move out of his or her accommodation the student will remain liable for the residence fees until such time as the room is re-let by the Accommodation Office.
Can I transfer to another University residence?
The Residences operate a large and diverse portfolio of accommodation. Students may occasionally wish to move from one type of accommodation to another. The Accommodation Office will always endeavour to assist students whom wish to transfer as far as it is reasonable and practical to do so.
If I withdraw from the University how much will I have to pay?
Should a student withdraw from the University or suspend his or her studies e.g. in the case of illness, the Residences will take this as sufficient grounds to break the Residence Agreement.
If a student leaves the University during September the date he or she leaves the University will taken as the effective date and obligations under the Residence Agreement will cease, subject to the keys for the accommodation being returned.
If a student leaves during October through to the following August a month’s rent will be charged in lieu of notice, or until the room is re-let, whichever is the earlier.
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