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Make a Data Protection complaint

The University is committed to resolving concerns about how we handle personal data. If something has gone wrong, this page explains how you can raise a data protection complaint and how we will handle it.

How we will handle your complaint

If you make a data protection complaint, we will:

  • Provide a clear and accessible way for you to raise your complaint.
  • Acknowledge your complaint within 30 days.
  • Give you the opportunity to provide information and supporting evidence.
  • Look into your concerns and keep you informed of progress.
  • Respond to your complaint and provide an outcome as soon as we can.

Scope of complaints

Your concerns may include both data protection issues and other matters.

We will focus on the data protection aspects of your complaint, in line with the University’s legal obligations. For the avoidance of doubt, the handling of a data protection complaint will not cover any wider issues or complaints. 

How to make a complaint

The easiest way to raise a complaint is to contact us using the details below.

To help us investigate your complaint as quickly as possible, it's helpful if you can provide details of your concern and any supporting information in writing.

You can contact us by:

  • Email: legal@liverpool.ac.uk
  • Post: Data Protection Team, Legal & Governance, University of Liverpool, Hart Building, Mount Pleasant, Liverpool L3 5TQ.

We may request a copy of your ID to identify you. If requested, we will not progress the complaint until we have received your ID.

What happens next

We may contact you to request further information. We will keep you informed of progress and aim to resolve your complaint as quickly as possible.

If you're not satisfied with our response, you can escalate your complaint to the Information Commissioner's Office (ICO). Guidance on how to do this is available at https://ico.org.uk/make-a-complaint/.

Last updated: 18 June 2026