Payments and insurance

Find out more about treatment cost estimates and updates, our payment policy, and guidance on handling insurance claim forms, to help you navigate the financial aspects of your horse’s care.

Estimates and updates 

Please be aware that any estimated costs are subject to change due to changes in treatment or condition.

You will be updated on current and expected costs by the veterinary team at admission and throughout your horse’s stay. The clinical team are always happy to discuss any questions or concerns you may have. You can request your horse’s current balance at any time by contacting the hospital accounts team on 0151 794 6041 (option 3) or by email at eqaccnts@liverpool.ac.uk.

What is our payment policy?  

We have a dedicated accounts team who are happy to discuss finances with you during office hours (Monday – Friday,  9am – 5pm). Please contact them on 0151 794 6041 (option 3) and they will be happy to help. 

Please be advised that if your horse is not insured (or has a policy exclusion for treatment of that condition), you will be required to pay a £1,000 deposit at the time of admission. Payment is required prior to hospital discharge and can be arranged by contacting the accounts team directly.  

Insurance claim forms

Please email your completed insurance forms to our accounts department via email at eqaccnts@liverpool.ac.uk prior to discharge from the hospital.  

A £20 administration fee will be charged for completion of insurance claim documents to cover the costs of time required for us to complete the information required by the insurance company for your horse, pony or donkey.