Consumer Protection Law Compliance Working Group
The purpose of this Group is to have oversight that in developing and implementing its policies, procedures and terms and conditions, the University has given due regard to relevant guidance* about how to comply with consumer protection law.
Terms of Reference
Group will undertake periodic reviews to:
- Ensure that applicants and students are provided with accurate information about their course and the University and that such information is quantifiable, timely, accessible and enforceable. This will involve undertaking reviews of the University’s approach to information management and provision
- Ensure students enter into student contracts that have transparent and fair terms and conditions. This will involve reviewing annual iterations of the University’s Programme Terms and Conditions (student contract), approving minor changes and recommending substantial changes to the Senior Leadership Team. This includes on-campus, online and non-standard student contracts
- The Group will receive an annual overview of the University’s Residences contract
- Ensure that complaint handling practices are clear, accessible and fair. This will involve reviewing both the annual admissions and student complaints monitoring reports in advance of their submission to the University Senate and Council
- To promote and raise awareness of consumer protection law across the University.
Reporting relationships
The Consumer Protection Law Compliance Working Group (CPLCWG) reports into the Senior Leadership Team and refers matters to the Education Committee.
CPLCWG will also recommend matters to other parts of the governance structure where necessary.
Frequency of meetings
The Consumer Protection Law Compliance Working Group usually meets once per term (three times an academic year).
Quorum
The quorum for meetings shall be one third of the membership.
Members or key people
Ex officio members
| Role | Name |
|---|---|
| Director of Legal and Insurance Services | Jim Fox (Chair) |
| Director of Student Experience and Enhancement | Dr Paul Redmond |
| Head of Student Conduct, Complaints & Compliance, Student Life | Nicola Casson |
| Student Experience Manager (Administrative Services), Student Life | Mike Percival |
| Director, SRAWP or their nominee | Jude King (nominee) Associate Director, Admissions |
| Director or Marketing or their nominee | Emily Bell (nominee) Head of Undergraduate and International Marketing Communications |
| Head of AQSD or their nominee | Liz McAleer (nominee) Deputy Head of AQSD |
| A Student Representative Officer (nominated annually by the Guild of Students, from the elected Student Officers) | Jitendra Inturi |
| Strategic Director for Liverpool Online | Lynn Evans |
| Faculty Heads of Education and Student Experience | Caroline Wathen (Humanities and Social Sciences) Gloria Latham (Health and Life Sciences) Emma Carter-Brown (Science and Engineering) |
| University Solicitor (Vice-Chair) | Sophie Aitchison |
| Governance Compliance and Regulatory Manager | Mike Edge |
Appointed members 2023/24
Members in this category shall be appointed for maximum three years, and be eligible for re-appointment when vacancies are advertised.
- An academic representative - Peter Goddard, Academic Lead for Recruitment, Admissions and Widening Participation, Faculty of Humanities and Social Sciences (2022-2025).
If members are unable to attend please nominate a Deputy to attend in your absence.
Other members may be co-opted or invited to attend for specific meetings at the discretion of the Group.
Meeting dates
- 18 October 2024, 10.00am
- 26 February 2025, 10.00am
- 23 May 2025, 10.00am.
* Higher education: consumer law advice for providers - GOV.UK (www.gov.uk) / Protecting students as consumers - Office for Students.