2023
Yin, H., Fang, S. E., Mirosa, M., & Kearney, T. (2023). Dairy purchase behaviors: Increasing understanding of Chinese consumers using a consumer involvement segmentation approach.. Journal of dairy science, 106(12), 8523-8537. doi:10.3168/jds.2022-22843DOI: 10.3168/jds.2022-22843
Hammad, M., Raddats, C., & Kearney, T. (2023). Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective. In 2023 American Marketing Association (AMA) Summer conference. San Francisco.
Hammad, M., Raddats, C., & Kearney, T. (2023). A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters. In NETNOCON, The Netnography Conference. Salford University.
Kearney, T., Coughlan, J., & Kennedy, A. (2023). The influence of the physical work environment on retail employees. Journal of Services Marketing. doi:10.1108/jsm-04-2022-0130DOI: 10.1108/JSM-04-2022-0130
2022
Ahearne, G., & Kearney, T. (2022). Covid should have taught us that campus needs to be a treasured space. Retrieved from https://www.timeshighereducation.com/
Kearney, T., Bailey, J., Tickle, M., Misopoulos, F., & Heywood, D. (2022). Key attributes of online learning environments: Creating positive student experiences. Developing Academic Practice, 2022(January), 1-18. doi:10.3828/dap.2022.1DOI: 10.3828/dap.2022.1
2021
Kearney, T., Coughlan, J., & Kennedy, A. (n.d.). Investigating the employee–customer relationship in a utilitarian context. Journal of Marketing Management, 1-26. doi:10.1080/0267257x.2021.1910329DOI: 10.1080/0267257x.2021.1910329
Baker, J. J., Kearney, T., Laud, G., & Holmlund, M. (2021). Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement. JOURNAL OF SERVICE MANAGEMENT, 32(4), 483-506. doi:10.1108/JOSM-08-2020-0300DOI: 10.1108/josm-08-2020-0300
Pinnington, B., Keranen, J., & Kearney, T. (2021). Value as capital-in-use: Unpacking the temporal impacts and managerial implications for organisational value. Industrial Marketing Management, 96, 226-237. doi:10.1016/j.indmarman.2021.05.010DOI: 10.1016/j.indmarman.2021.05.010
Parsons, E., Kearney, T., Surman, E., Cappellini, B., Moffat, S., Harman, V., & Scheurenbrand, K. (2021). Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation. Journal of Business Research, 122, 794-804. doi:10.1016/j.jbusres.2020.06.058DOI: 10.1016/j.jbusres.2020.06.058
2020
Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020). Customer experience driven business model innovation. JOURNAL OF BUSINESS RESEARCH, 116, 431-440. doi:10.1016/j.jbusres.2019.08.003DOI: 10.1016/j.jbusres.2019.08.003
A Transformative Service Research Approach to Fostering Wellbeing in Food Poverty Organisations (Conference Paper)
Kearney, T., Parsons, E., Surman, E., Cappellini, B., Harman, V., Moffat, S., & Scheurenbrand, K. (2020). A Transformative Service Research Approach to Fostering Wellbeing in Food Poverty Organisations. In 11th Servsig Conference. Brisbane, Australia.
A Typology of users Psychological Ownership and Engagement in the Sharing Economy (Conference Paper)
Kearney, T., Baker, J., Laud, G., & Holmlund, M. (2020). A Typology of users Psychological Ownership and Engagement in the Sharing Economy. In 11th SERVSIG Conference. Brisbane.
Hammad, M., Raddats, C., & Kearney, T. (2020). A framework of online rapport-building behaviours: An exploration of Twitter. In https://iae-aix.univ-amu.fr/sites/iae-aix.univ-amu.fr/files/la_londe_proceedings_2020.pdf (pp. 26). La Londe, France.
2019
Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport' (Conference Paper)
Al-Abdin, A., & Kearney, T. (2019). Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport'. In Frontiers Service Conference. Singapore.
2018
Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness (Conference Paper)
Kearney, T., & Vize, R. (2019, February 21). Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness. In American Marketing Academy. Austin.
Hammad, M., Raddats, C. O., & Kearney, T. (2018). Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings. In AMA SERVSIG. IÉSEG School of Management, Paris.
Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education: An Abstract (Conference Paper)
Kearney, T., Vize, R., & Gong, T. (2018). Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education: An Abstract. In Unknown Conference (pp. 191-192). Springer International Publishing. doi:10.1007/978-3-319-99181-8_60DOI: 10.1007/978-3-319-99181-8_60
Al-Abdin, A., & Kearney, T. (2018). Transforming Consumer Well-Being Through Service Ecosystems: The Case of Disruptive Events: An Abstract. In Unknown Conference (pp. 291). Springer International Publishing. doi:10.1007/978-3-319-99181-8_93DOI: 10.1007/978-3-319-99181-8_93
2017
Kearney, T., Walsh, G., Barnett, W., Gong, T., Schwabe, M., & Ifie, K. (2017). Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31(2), 185-199. doi:10.1108/JSM-09-2016-0339DOI: 10.1108/JSM-09-2016-0339
Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age (Conference Paper)
Vize, R., & Kearney, T. (2017, June 22). Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age. In Frontiers in Service. New York.
2016
The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective (Conference Paper)
Kearney, T., & Raddats, C. O. (2016). The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective. In Australian and New Zealand Marketing Academy (ANZMAC). Christchurch.
In-Store Design and Marketing Effects: Taking Account of the Influence of Servicescape Design upon Retail Brand Frontline Employees (Chapter)
Kearney, T. (2016). In-Store Design and Marketing Effects: Taking Account of the Influence of Servicescape Design upon Retail Brand Frontline Employees. In Multi-Channel Marketing, Branding and Retail Design (pp. 193-217). Emerald Group Publishing Limited. doi:10.1108/978-1-78635-456-320161005DOI: 10.1108/978-1-78635-456-320161005
In-store Design and Marketing Effects: Taking account of the influence of Servicescape design upon retail brand frontline employees (Chapter)
About the Authors (2016). In Unknown Book (pp. 247-252). Emerald Group Publishing Limited. doi:10.1108/978-1-78635-456-320161011DOI: 10.1108/978-1-78635-456-320161011
Exploring Co-creation through Virtual Learning Environments’s in Higher Education (Conference Paper)
Vize, R., & Kearney, T. (2016). Exploring Co-creation through Virtual Learning Environments’s in Higher Education. In Positive Marketing Conference. New York.
Engagement, Co-Creation and Social Media Networks in Higher Education (Conference Paper)
Kearney, T., & Bailey, J. (2016). Engagement, Co-Creation and Social Media Networks in Higher Education. In American Marketing Association (AMA) Conference. Las Vegas.
2015
Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector (Conference Paper)
Bailey, J., & Kearney, T. (2015). Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector. In Proceedings of the Naples Service Forum. Naples, Italy.
2014
The Forgotten Internal Customer of Servicescape Research: Employees (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Forgotten Internal Customer of Servicescape Research: Employees. In International Colloquium on Design, Branding and Marketing (ICDBM) Conference. Nottingham Trent,.
Kearney, T., Coughlan, J., & Kennedy, A. (2014). FRONTLINE EMPLOYEE SATISFACTION: IS IT ESSENTIAL FOR CUSTOMER SATISFACTION?. In Proceedings of the American Marketing Association (AMA) Conference. Orlando, USA.
The Unexplored Internal Customers of Servicescape Research: Employees (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Unexplored Internal Customers of Servicescape Research: Employees. In SERVSIG Conference. Thessaloniki, Greece.
2012
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context (Journal article)
Kearney, T., Coughlan, J., & Kennedy, A. (2012). An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context. Irish Journal of Management.
2011
Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model. In Third Biennial International Conference on Services Marketing. Cesme, Turkey.
Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context. In Proceedings of the Irish Academy of Management (IAM) Conference. NCI, Dublin, Ireland.
2007
Servicescapes: A Review of Contemporary Empirical Research (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2007, October 4). Servicescapes: A Review of Contemporary Empirical Research. In Proceedings of the Frontiers in Services 16th Annual Conference. Westin St. Francis Hotel, San Francisco, USA.
A Review of the Servicescape Literature (Conference Paper)
Kearney, T., Coughlan, J., & Kennedy, A. (2007). A Review of the Servicescape Literature. In Proceedings of the AM confernce. Queens University , Belfast.