Photo of Dr Treasa Kearney

Dr Treasa Kearney PhD

Lecturer in Marketing Marketing (ULMS)

    Publications

    Selected Publications

    1. Customer experience driven business model innovation (Journal article - 2020)
    2. Emotional intelligence in front-line/back-office employee relationships (Journal article - 2017)
    3. In-store Design and Marketing Effects: Taking account of the influence of Servicescape design upon retail brand frontline employees (Chapter - 2016)
    4. An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context (Journal article - 2012)

    2021

    Investigating the employee–customer relationship in a utilitarian context (Journal article)

    Kearney, T., Coughlan, J., & Kennedy, A. (n.d.). Investigating the employee–customer relationship in a utilitarian context. Journal of Marketing Management, 1-26. doi:10.1080/0267257x.2021.1910329

    DOI: 10.1080/0267257x.2021.1910329

    Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation (Journal article)

    Parsons, E., Kearney, T., Surman, E., Cappellini, B., Moffat, S., Harman, V., & Scheurenbrand, K. (2021). Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation. Journal of Business Research, 122, 794-804. doi:10.1016/j.jbusres.2020.06.058

    DOI: 10.1016/j.jbusres.2020.06.058

    2020

    Customer experience driven business model innovation (Journal article)

    Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020). Customer experience driven business model innovation. JOURNAL OF BUSINESS RESEARCH, 116, 431-440. doi:10.1016/j.jbusres.2019.08.003

    DOI: 10.1016/j.jbusres.2019.08.003

    A framework of online rapport-building behaviours: An exploration of Twitter (Conference Paper)

    Hammad, M., Raddats, C., & Kearney, T. (2020). A framework of online rapport-building behaviours: An exploration of Twitter. In https://iae-aix.univ-amu.fr/sites/iae-aix.univ-amu.fr/files/la_londe_proceedings_2020.pdf (pp. 26). La Londe, France.

    2019

    Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport' (Conference Paper)

    Al-Abdin, A., & Kearney, T. (2019). Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport'. In Frontiers Service Conference. Singapore.

    2018

    Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness (Conference Paper)

    Kearney, T., & Vize, R. (2019, February 21). Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness. In American Marketing Academy. Austin.

    Transforming Consumer Well-Being Through Service Ecosystems- The Case Of Disruptive Events (Conference Paper)

    Al-Abdin, A., & Kearney, T. (2018). Transforming Consumer Well-Being Through Service Ecosystems- The Case Of Disruptive Events. In Academy of Marketing Science. New Orleans, Louisiana.

    Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings (Conference Paper)

    Hammad, M., Raddats, C. O., & Kearney, T. (2018). Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings. In AMA SERVSIG. IÉSEG School of Management, Paris.

    Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education, Academy of Marketing Science (Conference Paper)

    Kearney, T., & Vize, R. (2018, May 22). Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education, Academy of Marketing Science.

    2017

    Emotional intelligence in front-line/back-office employee relationships (Journal article)

    Kearney, T., Walsh, G., Barnett, W., Gong, T., Schwabe, M., & Ifie, K. (2017). Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31(2), 185-199. doi:10.1108/JSM-09-2016-0339

    DOI: 10.1108/JSM-09-2016-0339

    Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age (Conference Paper)

    Vize, R., & Kearney, T. (2017, June 22). Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age. In Frontiers in Service. New York.

    2016

    The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective (Conference Paper)

    Kearney, T., & Raddats, C. O. (2016). The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective. In Australian and New Zealand Marketing Academy (ANZMAC). Christchurch.

    In-store Design and Marketing Effects: Taking account of the influence of Servicescape design upon retail brand frontline employees (Chapter)

    About the Authors (2016). In Unknown Book (pp. 247-252). Emerald Group Publishing Limited. doi:10.1108/978-1-78635-456-320161011

    DOI: 10.1108/978-1-78635-456-320161011

    Exploring Co-creation through Virtual Learning Environments’s in Higher Education (Conference Paper)

    Vize, R., & Kearney, T. (2016). Exploring Co-creation through Virtual Learning Environments’s in Higher Education. In Positive Marketing Conference. New York.

    Engagement, Co-Creation and Social Media Networks in Higher Education (Conference Paper)

    Kearney, T., & Bailey, J. (2016). Engagement, Co-Creation and Social Media Networks in Higher Education. In American Marketing Association (AMA) Conference. Las Vegas.

    2015

    Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector (Conference Paper)

    Bailey, J., & Kearney, T. (2015). Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector. In Proceedings of the Naples Service Forum. Naples, Italy.

    2014

    The Forgotten Internal Customer of Servicescape Research: Employees (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Forgotten Internal Customer of Servicescape Research: Employees. In International Colloquium on Design, Branding and Marketing (ICDBM) Conference. Nottingham Trent,.

    FRONTLINE EMPLOYEE SATISFACTION: IS IT ESSENTIAL FOR CUSTOMER SATISFACTION? (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2014). FRONTLINE EMPLOYEE SATISFACTION: IS IT ESSENTIAL FOR CUSTOMER SATISFACTION?. In Proceedings of the American Marketing Association (AMA) Conference. Orlando, USA.

    The Unexplored Internal Customers of Servicescape Research: Employees (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Unexplored Internal Customers of Servicescape Research: Employees. In SERVSIG Conference. Thessaloniki, Greece.

    2012

    An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context (Journal article)

    Kearney, T., Coughlan, J., & Kennedy, A. (2012). An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context. Irish Journal of Management.

    2011

    Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model. In Third Biennial International Conference on Services Marketing. Cesme, Turkey.

    Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context. In Proceedings of the Irish Academy of Management (IAM) Conference. NCI, Dublin, Ireland.

    2007

    Servicescapes: A Review of Contemporary Empirical Research (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2007, October 4). Servicescapes: A Review of Contemporary Empirical Research. In Proceedings of the Frontiers in Services 16th Annual Conference. Westin St. Francis Hotel, San Francisco, USA.

    A Review of the Servicescape Literature (Conference Paper)

    Kearney, T., Coughlan, J., & Kennedy, A. (2007). A Review of the Servicescape Literature. In Proceedings of the AM confernce. Queens University , Belfast.