Complaints

The Policy and Procedure sets out how you may seek to have your complaint addressed.

If you wish to proceed with a complaint then you may invoke the Student Complaints Policy and Procedure.  

It should be recognised that the vast majority of concerns can be handled fairly, amicably and to the satisfaction of all concerned on an informal basis.  Only when informal means have been exhausted should a formal complaint be pursued.

The Student Complaints Policy and Procedure, as well as a pro-forma for the submission of a formal complaint, is also available from conted@liverpool.ac.uk.