Dr Laura Menzies BA, MSc, PhD, FHEA

Focusing on developing our understanding of complex, public sector systems using tools such as soft systems methodology and service blueprinting. By understanding the system we are better able to suggest achievable solutions to improve the efficiency and effectiveness of public sector services.

Focusing on application in public sector services including social housing, social services, the NHS and other healthcare providers.

Investigating our practices at ULMS in our research, teaching and how we operate as a School