Additional Test Report Forms and Enquiry on Results

Additional Test Report Forms (TRFs)

Additional copies of your Test Report Form (TRF) can be sent directly to test users: academic institutions; government agencies; professional bodies; and employers.

Please complete and return an Application for Additional TRFs form to ielts@liverpool.ac.uk.

Each test taker will be issued with one paper copy of their TRF - this will be sent by Royal Mail standard post to the address indicated in the application, in the first instance, and is free-of-charge.

For TRFs that do not arrive by standard mail (lost in the post), a second free-of-charge copy may be requested by the test taker by emailing ielts@liverpool.ac.uk. In this instance there are two options:

a) The test taker or an authorised representative can collect in person from the test centre between 2 p.m. and 5 p.m. on one of our listed Saturday test dates by prior arrangement (see Test dates). The ID used to register for the test must be shown upon collection of the TRF. Incorrect ID or no ID means the TRF will not be issued.

b) The test taker must pay for secure courier* of the TRF to the address indicated in the application. UK courier costs £11.00. EU courier costs £16.00. Worldwide courier costs £21.00.

From the point of registration and for up to 2 years following the test date, test takers can request centres to send TRF results electronically or by post to up to five organisations of their choice. There is no administration fee for this service. Courier postage costs (above) apply to all posted items - *for TRFs sent by courier, please provide a contact telephone number and/or email for the test user, as test users may not accept items without this information.

For each additional hard copy paper TRF requested over and above the free allocation, there is an administrative charge of £20 plus courier postage costs (above).

Electronic results (eTRFs) are limitless, are provided free-of-charge, and can only be sent directly to the organisation listed in the application.

Please note: test takers cannot request extra copies for personal use.

Enquiry on Results (EoR)

If you are not entirely happy with the score you receive, and wish to appeal against your IELTS test score, you can apply for one or more sections of the test to be marked again. This is known as Enquiry on Results (EoR), and ordinarily you must apply for this service within six weeks of the test date.

To request this service, please complete and return an Enquiry on Results form to ielts@liverpool.ac.uk. Once received, we will contact you for payment. In 2022, there is a fee of £118 for this service. Once paid, your chosen sections are sent to the British Council to be marked by a senior examiner. Enquiry on Results are usually completed within 21 days (some take only a few days), but on occasion can take up to eight weeks to complete.

You receive a full refund of the EoR fee if the score on any section increases. There is no refund if your scores do not change.