Consumer Law Committee
The purpose of the Committee is to have oversight that in developing and implementing its policies, procedures and terms and conditions, the University has given due regard to relevant guidance* about how to comply with consumer protection law.
Terms of Reference
1. To have oversight that in developing and implementing its policies, procedures and terms and conditions, the University has given due regard to relevant guidance* about how to comply with consumer protection law.
2. Having regard to the above, the Committee will undertake periodic reviews to:
a. Ensure that applicants and students are provided with accurate information about their course and the University and that such information is quantifiable, timely, accessible and enforceable.
- This will involve undertaking reviews of the University’s approach to information management and provision
b. Ensure students enter into student contracts that have transparent and fair terms and conditions.
- This will involve reviewing annual iterations of the University’s Programme Terms and Conditions (student contract), approving minor changes and recommending substantial changes to the Senior Leadership Team. This includes on-campus, online and non-standard student contracts
- To receive an annual overview of the University’s Residences contract
c. Ensure that complaint handling practices are clear, accessible and fair.
- This will involve reviewing both the annual admissions and student complaints monitoring reports in advance of their submission to the University Senate and Council.
3. To promote and raise awareness of consumer protection law across the University.
Membership/Key People
| Role | Name |
|---|---|
| Ex Officio Members | |
| Director of Legal and Insurance Services | Jim Fox (Chair) |
| University Solicitor | Sophie Aitchison (Deputy Chair) |
| Interim Director of Student Experience and Enhancement | Alison Wells |
| Head of Student Conduct, Complaints and Compliance | Nicola Casson |
| Student Experience Manager (Administrative Services) | Mike Percival |
| Director SRAWP or their nominee | Jude King (nominee) Associate Director, Admissions |
| Director or Marketing or their nominee | Emily Bell (nominee) Head of Undergraduate and International Marketing Communications |
| Head of AQSD or their nominee | Liz McAleer (nominee) Deputy Head of AQSD |
| A Student Representative Officer (nominated annually by the Guild of Students, from the elected Student Officers) | Will Jones (2025-26) |
| Strategic Director for Liverpool Online | Lynn Evans |
| Governance Compliance and Regulatory Manager | Mike Edge |
| Appointed Members | |
| HSS Faculty Representative | Rachael Lucas |
| HLS Faculty Representative | Jack Shepherd, Education Project Officer |
| SE Faculty Representative | Emma Carter-Brown |
| An Academic Representative ** | Dr Mike Rowe, Faculty of HSS (2025-28) |
**Members in this category shall be appointed for maximum three years, and be eligible for re-appointment when vacancies are advertised.
If members are unable to attend please nominate a Deputy to attend in your absence.
Other members may be co-opted or invited to attend for specific meetings at the discretion of the Committee.
Reporting relationships
The Consumer Law Committee reports into the Senior Leadership Team and refers matters to the Education Committee.
The Committee will also recommend matters to other parts of the governance structure where necessary.
Frequency of meetings
The Consumer Law Committee usually meets once per term (three times an academic year).
Quorum
The quorum for meetings shall be one third of the membership.
Meeting dates
View a full schedule of Committee meeting dates.
* Higher education: consumer law advice for providers - GOV.UK (www.gov.uk) / Protecting students as consumers - Office for Students.