I was, for a number of years, a civil servant working in both management and policy roles. I left to complete a PhD, sponsored by the National Audit Office, and retain an interest in all things public service and public policy. In research, this has included work on the concept of accountability and on urban regeneration partnerships. More recently, and with colleagues, I have written on community land trusts and housing policy. This interest continues and embraces other forms of community activism and social enterprise. However, my main research interests at present are in policing. Again with colleagues, I am involved in a long-term ethnographic study of police discretion, observing uniformed officers in the course of their duties. This is now bearing fruit in the form of publications, with a first book published by Hart. This research reflects a coming together of two interests, in public services and in ethnographic research. Since 2006, I have been part of the organising team for the annual Ethnography Symposium (www.liverpool.ac.uk/ethnography) and, since 2012, a founder and co-editor of the Journal of Organizational Ethnography (http://www.emeraldgrouppublishing.com/products/journals/journals.htm?id=joe).