Further support and contacts
Should you have any difficulties or require additional information, please contact us.
Academic registration queries
Raise a support ticket or live chat with the team via the Student Life online portal. You must have already registered for your MWS account to contact in this way.
Alternatively, you can contact the team via their support form, or contact us to find out about our in-person helpdesk and telephone support.
Careers and employability
Website: liverpool.ac.uk/careers
Email: careers@liverpool.ac.uk
Department information
Joining us in September 2025? Check back for departmental Welcome information soon.
Disability advice and guidance
We encourage you to connect with our Disability Advice and Guidance team as early as possible to ensure you get the support you need. Simply upload your supporting documentation to the Student Services HUB. Our team will then reach out to discuss your specific needs. We're here to help you succeed, so don’t hesitate to get in touch.
Telephone: +44 (0)151 795 1000
Email: disteam@liverpool.ac.uk
Website: liverpool.ac.uk/studentsupport/disabled-students/
Fees, scholarships and bursary queries
For fees, scholarships and bursaries queries, including support regarding the payment of fees.
Telephone: +44 (0)151 794 6777
Email: feesenq@liverpool.ac.uk
IT support
For queries relating to MWS registration, Duo Two Factor Authentication, emails and other IT support.
Telephone: +44 (0)151 794 4567
Support: servicedesk.liverpool.ac.uk
Website: liverpool.ac.uk/csd/quickstart/
International advice and guidance
Adjusting to life in a new country can be exciting but challenging. Our team is here to make your transition smoother. We offer support with everything from settling into UK life to visa advice and working while studying. Whatever you need, we're here to help you feel at home.
Email: iagteam@liverpool.ac.uk
For queries relating to immigration documents and collecting your BRP contact:
Email: visa.collection@liverpool.ac.uk
International registration
For queries relating to immigration documents and collecting your BRP, email visa.collection@liverpool.ac.uk
Money advice and guidance
Managing your finances while studying can be tough and we understand that everyone’s financial situation is different. Our money advisers provide tailored advice and support, helping you navigate any financial challenges you might face.
Telephone: +44 (0)151 795 1000
Email: money@liverpool.ac.uk
Website: https://www.liverpool.ac.uk/studentsupport/money-advice/
Research degree administration team
Email: rda@liverpool.ac.uk
Student Services reception
Telephone: +44 (0)151 795 1000
Email: sscrec@liv.ac.uk
Website: https://www.liverpool.ac.uk/studentsupport/
Wellbeing advice and guidance
Your wellbeing matters to us. Our Wellbeing Team offers advice, information, and one-to-one support on a range of personal and social issues. We’re dedicated to helping you maintain both your mental and physical health. Whether on campus or remotely, our wellbeing advisers are available to provide confidential, non-judgemental support whenever you need it.
Telephone: +44 (0)151 795 1000
Email: advice@liverpool.ac.uk
Website: https://www.liverpool.ac.uk/studentsupport/mental-wellbeing/