Competency: Communication methods
| Level | Courses | Videos |
| Phase 1 | Employee Engagement | Brainstorming and collecting ideas |
| Motivating and Engaging Employees | Introduction to Ideas and User Needs | |
| Focus on Your Skills | Separating ideas from viable business opportunities | |
| Generating great project ideas | ||
| Generate ideas rapidly | ||
| Open innovation for idea generation and selection | ||
| Reviewing the Wild Westios exercise: Understanding idea generation | ||
| On generating vs. executing ideas | ||
| How to select the best ideas | ||
| Engaging your audience | ||
| Understanding communications channels and audience engagement | ||
| The four employee engagement factors | ||
| What an employee needs to be engaged | ||
| Assessing employee engagement | ||
| Engaging employees and customers | ||
| Knowledge management | ||
| How to manage and share knowledge across borders | ||
| Manage Project Knowledge | ||
| Discipline an employee | ||
| Employee discipline | ||
| Document discipline | ||
| The four disciplines | ||
| A culture of self-discipline | ||
| UX and other disciplines | ||
| Choose praise over discipline | ||
| Building new skills | ||
| Engaging interpersonal skills | ||
| Knowledge management skills | ||
| Recognizing your skills | ||
| Skills for learning | ||
| Skill of a design thinking leader | ||
| Technical and software skills | ||
| Phase 2 | Communicating with Confidence | Build up your confidence |
| Building Self-Confidence | Dealing with a lack of confidence | |
| Persuading Others | Develop self-confidence | |
| Using Questions to Foster Critical Thinking and Curiosity | Conveying confidence | |
| Interpersonal Communication | Gaining confidence | |
| Communication Foundations | Self-confidence and self-compassion | |
| Motivating and Engaging Employees | Create confidence | |
| Entrepreneurship: Finding and Testing Your Business Idea | Persuading people | |
| Employee Engagement | Persuading people to accept your ideas | |
| Identify who you need to persuade | ||
| Persuader: Style overview | ||
| Asking great questions | ||
| Probing with questions | ||
| Questioning | ||
| Questioning for effective learning | ||
| The four domains of questioning | ||
| Learning to disagree by questioning | ||
| Effective communication | ||
| Techniques for communicating effectively | ||
| Communicating effectively | ||
| Communicating your message effectively | ||
| Socializing an idea | ||
| Brainstorming and collecting ideas | ||
| Introduction to Ideas and User Needs | ||
| Separating ideas from viable business opportunities | ||
| Generating great project ideas | ||
| Generate ideas rapidly | ||
| Open innovation for idea generation and selection | ||
| Reviewing the Wild Westios exercise: Understanding idea generation | ||
| On generating vs. executing ideas | ||
| Engage employees | ||
| The four employee engagement factors | ||
| Engaging employees with company culture | ||
| Assessing employee engagement | ||
| Knowledge management | ||
| Knowledge management skills | ||
| How to manage and share knowledge across borders | ||
| Manage Project Knowledge | ||
| Phase 3 | Mastering Common Interview Questions | Tips for job interviews |
| Interviewing Techniques | Interviewing skills that provide results | |
| Interview Master Class | Master behavioral interviewing skills | |
| Employee Engagement | Understanding types of interview questions | |
| Motivating and Engaging Employees | Prepare for a formal interview | |
| Industrial Design Foundations | Preparing for the interview | |
| Selling into Industries: Professional Services | Interview techniques | |
| Learn Industrial Automation | Prepare and handle other types of interviews | |
| Foundations of The Fourth Industrial Revolution (Industry 4.0) | Ending the interview | |
| Selling into Industries: Financial Services | Informational interviewing | |
| Developing Your Professional Image | Engage employees | |
| Building Professional Relationships | The four employee engagement factors | |
| Engaging employees with company culture | ||
| Assessing employee engagement | ||
| What an employee needs to be engaged | ||
| Knowledge management | ||
| Knowledge management skills | ||
| How to manage and share knowledge across borders | ||
| Manage Project Knowledge | ||
| Options for gaining industry knowledge | ||
| Optimizing your training and development | ||
| Understanding industry dynamics | ||
| Understanding industry standards | ||
| Be a professional | ||
| Professionalism | ||
| Professional organizations | ||
| Create a professional network | ||
| Phase 4/5 | Learning to Be Approachable | Determining your approach |
| How to approach this question | ||
| Cultivating the mindset of approachability | ||
| Body language and approachability | ||
| Effective learning approaches | ||
| Healthy approaches to managing team conflict | ||
| Design thinking approach |
Competency: Communication media
| Level | Courses | Videos |
| Phase 1 | Focus on Your Skills | Building new skills |
| Project Management: Technical Projects | Engaging interpersonal skills | |
| Knowledge management skills | ||
| Recognizing your skills | ||
| Skills for learning | ||
| Skill of a design thinking leader | ||
| Technical and software skills | ||
| Technical skills: Hardware, software, and beyond | ||
| Moving from technical skills to relational skills | ||
| Face-to-face interactions | ||
| Face-to-face scenario | ||
| Communicating in face-to-face meetings | ||
| Why use technology to facilitate interactivity? | ||
| Choosing appropriate technologies to facilitate interactivity | ||
| Using visual media | ||
| Citation for visual images and media | ||
| Inserting existing audio in a presentation | ||
| Present with confidence and clarity | ||
| Presenting audio and video files | ||
| Phase 2 | Professional Networking | Face-to-face interactions |
| Building Your Professional Network | Face-to-face scenario | |
| Employee Engagement | Communicating in face-to-face meetings | |
| Motivating and Engaging Employees | Network strategically | |
| Developing a Learning Mindset | Networking | |
| Organizational Learning and Development | Building a professional network | |
| The Neuroscience of Learning | Data sharing and analysis with Sheets | |
| Learning LinkedIn | Defining employee engagement | |
| Learning to Be Assertive | Engage employees | |
| The four employee engagement factors | ||
| Engaging employees with company culture | ||
| Assessing employee engagement | ||
| What an employee needs to be engaged | ||
| Onboarding to engage employees | ||
| Adult learning methods | ||
| Understanding the four stages of learning | ||
| Consider learning styles | ||
| Creating active learning techniques | ||
| Always be learning | ||
| Aligning training with learning styles | ||
| Blended learning strategies | ||
| How to apply Kolb's learning styles | ||
| Learning | ||
| Build relationships with your peers | ||
| Neuroscience of learning | ||
| Identify enduring learning | ||
| Adult learning theory | ||
| Five connections for learning | ||
| Skills for learning | ||
| Phase 3 | Developing Resourcefulness | Planning resources |
| Creating a Positive and Healthy Work Environment | Making the case for resources | |
| Collaboration Principles and Process | Managing your resources | |
| Business Collaboration in the Modern Workplace | What are your resources? | |
| Collaborative Leadership | Adapting to a changing environment | |
| Collaborative Design: Managing a Team | Collaboration and working well with others | |
| Creating Web Media | Blogs, wikis, and collaborative work | |
| Digital Media Foundations | A new way to work with collaboration | |
| Delivering Video in Web Experiences | Tips for increasing participation and collaboration | |
| Discovering Your Strengths | Collaboration and team innovation | |
| Building Self-Confidence | Help generations work together | |
| Bill George on Self Awareness, Authenticity, and Leadership | The fundamentals of collaboration | |
| The need for collaboration | ||
| Understanding media and content web parts | ||
| Media Encoder integration | ||
| Understanding media types | ||
| Create a personal development plan | ||
| How to develop mental toughness | ||
| Developing self-awareness | ||
| Develop self-confidence | ||
| Potential successors' leadership development | ||
| Dealing with your weaknesses | ||
| Phase 4 | Focus on Your Skills | Knowledge management |
| Employee Engagement | Knowledge management skills | |
| Motivating and Engaging Employees | How to manage and share knowledge across borders | |
| Manage Project Knowledge | ||
| Building new skills | ||
| Engaging interpersonal skills | ||
| Recognizing your skills | ||
| Skills for learning | ||
| Skill of a design thinking leader | ||
| Moving from technical skills to relational skills | ||
| Increase social media engagement | ||
| Social media engagement tracking | ||
| Engagement | ||
| Engaging with media during a crisis | ||
| Social media campaigns to drive engagement | ||
| Engage with prospects | ||
| Engage customers via social media | ||
| Rules of engagement | ||
| Make engaging content on social media | ||
| Phase 5 | Developing Executive Presence | Executive presence |
| The importance of executive presence | ||
| What is executive presence? | ||
| The emotional patterns of leaders with executive presence | ||
| The action patterns of leaders with executive presence | ||
| The foundation of executive presence: What you must have |
Competency: Publication
| Level | Courses | Videos |
| Phase 1 | Process Improvement Foundations | Improving process efficiency |
| Developing Self-Awareness | Process improvement | |
| Developing Your Emotional Intelligence | Improve your process continually | |
| Leading with Emotional Intelligence | Seven-step improvement process | |
| Building Resilience | Understanding and improving the service process | |
| Diversity, Inclusion, and Belonging | Display improved process capability | |
| Diversity and Inclusion in a Global Enterprise | The need for continuous improvement | |
| Inclusive Leadership | Self-awareness | |
| Managing Diversity | Grow self-awareness | |
| Top tips for self-awareness success | ||
| Increase self-awareness | ||
| Checking awareness | ||
| Define diversity and inclusion terminology | ||
| Example of a diversity strategy | ||
| An introduction to diversity | ||
| The importance of diversity | ||
| Diversity is beneficial | ||
| Create a culture of thought diversity | ||
| Eliminate the barriers of diversity | ||
| Nurturing diversity of thought | ||
| Diversity and Inclusion: Strategy | ||
| Phase 2 | Collaborative Design: Process and Efficiency | Understand research and development |
| Business Collaboration in the Modern Workplace | Understanding qualitative research tools | |
| Collaborative Design: Managing a Team | Understand research significance | |
| Developing Your Professional Image | The fundamentals of collaboration | |
| Steps to establishing collaboration | ||
| Collaboration and adaptive teams | ||
| Finding efficiency in collaboration | ||
| Keeping collaboration in its place | ||
| Collaboration culture | ||
| Tips for increasing participation and collaboration | ||
| Collaboration in the modern workplace | ||
| Collaboration and team innovation | ||
| Choosing a collaboration model | ||
| Teamwork and collaboration | ||
| Habits of highly collaborative teams | ||
| How to collaborate among creative teams | ||
| Be a professional | ||
| Professionalism | ||
| Code of ethics: Professional conduct | ||
| Professional organizations | ||
| Create a professional network | ||
| Choose a professional profile picture | ||
| Professional networks made easy | ||
| Administrative professional secrets | ||
| Phase 3 | Collaborative Design: Process and Efficiency | Publicity |
| Business Collaboration in the Modern Workplace | Creating a new publication | |
| Collaborative Design: Managing a Team | Importance of engaging the public | |
| Strategic Partnerships | Periodical publications | |
| Strategic Partnerships: Ecosystems and Platforms | Vetting publications | |
| Steps to establishing collaboration | ||
| Collaboration and adaptive teams | ||
| Finding efficiency in collaboration | ||
| Keeping collaboration in its place | ||
| Collaboration culture | ||
| Tips for increasing participation and collaboration | ||
| Collaboration in the modern workplace | ||
| Collaboration and team innovation | ||
| Choosing a collaboration model | ||
| Create collaborative partnerships | ||
| Teamwork and collaboration | ||
| Partnering | ||
| Partnering for short-term and long-term success | ||
| Use partnering language with customers | ||
| Teaming and other partnering methods | ||
| Selecting the partners for an ecosystem | ||
| Partnering with your boss | ||
| Phase 4 | Package and publish | |
| Publishing projects | ||
| Publish documentation | ||
| Editing documents | ||
| Journaling | ||
| Journaling for self-reflection | ||
| Phase 5 | Publicity | |
| Creating a new publication | ||
| Importance of engaging the public | ||
| Periodical publications | ||
| Vetting publications | ||
| Establishing editorial guidelines | ||
| Editorial efficiencies | ||
| Creating an editorial plan | ||
| Making editorial decisions |