IT, Library and Digital Education Support

Get technical support for University IT issues, explore the Library’s School of Medicine resource pages and learn more about the digital platforms for learning and teaching used in the School.

University IT Support

If you need help with University IT services and software e.g. issues with your MWS account or email, your personal computer equipment, accessing Wi-Fi, etc, the page below details all of the ways you can contact the University’s ServiceDesk team:

This includes using the ServiceNow system (MWS account-holders only) and a drop-in centre on campus. You can also email support ( or ‘phone directly (+44 (0)151 794 4567).

Clinical educators who are based externally to the University may wish to contact their employer's IT team or local administrator.


Explore the University Library pages for the School of Medicine with details of online texts and resources, such as ClinicalKey Student and Visible Body, at the link below:

Digital Education Platforms

Listed below is a selection of digital education platforms and applications used for learning and teaching in the School of Medicine. Please note that many of these platforms require either a University MWS account or an account managed by the School of Medicine to be created.

University applications (MWS account required)

Canvas is the University’s Virtual Learning Environment. Each year of the MBChB has a course space in Canvas which holds teaching and learning material, including lecture recordings and slides, teaching session resources, online discussions, assignment submission and feedback, and quizzes. The School runs an online course on Canvas for teaching staff.

Poll Everywhere is a classroom response system which allows teachers to ask different question types electronically and take in responses from students via their devices. Linked below are guidance pages on the different platforms readily available and their uses.

 Turnitin is used in the School for students to submit written assignments electronically and for staff to offer feedback. The School also uses the PeerMark system for students to review each other’s written work. Specific guidance on marking with Turnitin is sent to staff as required. Linked below are some notes on using Turnitin generally.

Zoom was used for synchronous online teaching sessions during the lockdowns and is now used more for School meetings. Linked below is the School’s guide for running small group teaching sessions with Zoom, and a guide from CIE on accessibility considerations when running online teaching sessions.

LinkedIn Learning (link) is available to all members of the University and offers a wide range of online courses on many subjects for personal and professional development.

Accounts administered by School of Medicine

Panopto is the School’s streaming media platform, for recording, hosting and playing video and audio resources, such as lectures, with a useful set of study tools for learners. It can be accessed through Canvas or directly.

PebblePad is the University’s e-Portfolio system used extensively in the School, Specific guidance is sent directly to staff depending on their role.

Capsule contains hundreds of videoed clinical case-studies with quizzes to test learners on what they have watched. Cases can be grouped together in playlists to create a themed learning resource.

Speaking Clinically is a video archive of patients talking openly about their medical conditions.

elearning for healthcare is a Health Education England programme in partnership with the NHS and professional bodies on which student doctors complete mandatory e-learning modules throughout the MBChB.


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