What support is available whilst I am abroad?

International SOS 

You have access to International SOS whilst abroad, which gives you access to 24/7 worldwide health, security, travel and emergency assistance in your daily life, as well as in emergency situations. You can access their services digitally or call their Assistance Centres. 

They will assist you with their teams of multilingual doctors, nurses, security and logistics experts. 

We highly recommend that all students download the free Assistance App from app.internationalsos.com to contact International SOS and help you make more informed decisions based on our online health and security reports and country risk guides. 

You can also sign-up for alerts and family and friends can get in touch with them too, should they have any concerns for your welfare while you are working or travelling. 

For more information, you can also view the 'International SOS at a glance video', here

Your Host University 

Your Host University should be your first point of contact whilst abroad to help with any queries you may have from accommodation to module registration. 

Global Opportunities Team 

The Global Opportunities Team here in Liverpool are always on hand to assist with any queries you have.  

You can contact the Team via email at goabroad@liv.ac.uk

You can book a Zoom call with the team, here.

In an urgent situation you can phone the team on +44 (0)151 794 8080 from Mon-Fri, 10am-4pm (GMT). If we can’t answer your call, please leave a message which includes your name and student number.   

Global Opportunities Ambassadors 

Have a general question about studying abroad whilst away? You can book a Zoom call with one of our Global Opportunities Ambassadors, here.

Your IOA  

If you are having any academic issues while abroad, please contact your IOA (International Opportunities Advisor), they will be happy to help! You can find a list if IOA’s here.

Mental Health Support 

When you study abroad you have access to all of the support from your host university AND home university!

There is also free, 24/7 professional support from International SOS. Through the International SOS Assistance Centre, you have access to WPO (Workplace Options) and its network of 11,000+ locally-based affiliate professional mental health counsellors – available online, telephonic or face to face counselling sessions.