The Alumni Relations Team FAQs

The Alumni Relations Team are here for you. No matter which path you have chosen; whether it’s getting a job, continuing your education with further study, travelling the world, spending time volunteering or something else entirely; we are here to support you on your next steps.

We try to provide a wide range of benefits and services that we hope will help you. If there’s something missing that you need, that you think would be helpful for you and others, let us know and we will always consider it as part of our offer if we haven’t already!

Take a look at our frequently asked questions below:

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    Can I keep my email after Graduation?

    Unfortunately not because your student email address will expire by the time of Graduation, however you can update your contact details with your record/account on CareerHub.

    Can I use campus facilities after graduation? (Library/Guild)

    You are welcome to come back to the campus anytime you like! During weekends most departments will be closed but alumni can still access the Liverpool Campus libraries.

    How can I contact Alumni in my industry/company/country?

    LinkedIn is a valuable resource to search for our global alumni professionals and make connections for career insights. You can also request to join one of the many subject-specific ULMS LinkedIn Groups. We also have a number of international alumni networks.

    How do I get a copy of my transcript?

    Official transcripts can be prepared for you at any time, you can order a copy here. There is a charge of £20 for the first copy and £5 for every additional copy requested at the same time. You can order as many as you need, and they can be sent to any address.

    The fee covers the cost of standard mail/airmail, although you may request your documents to be delivered by DHL courier at a charge of £10 for a UK address, £15 for an EU address and £20 for the rest of the world per consignment.

    How do I get a new degree certificate?

    There can only be one original copy, but if you require a replacement you can either:

    • Send a scanned copy of your original certificate via email to
    • Send a photocopy via fax to +44(0)151 794 2041
    • Call in with a photocopy in person to the
    • Post a photocopy to the following address:

    Student Administration and Support
    University of Liverpool
    The Foundation Building
    765 Brownlow Hill
    L69 7ZX

    How do I become a mentor?

    You can mentor students and alumni through our online mentoring platform, you can become a mentor or mentee, connecting with alumni and students across the world.

    You could also join the MBA Mentoring Programme which aims to further enhance MBA student’s employability skills, through a partnership with a member of the University’s alumni. Just a few hours of your time every month would make a real difference to a student.

    How do I request a reference?

    It is essential that you follow the correct process in order for your reference request to be dealt with efficiently.

     Contact the email address with the following information:

    • Full name, degree programme and year of graduation
    • Details of your work experience since graduating (internships, placements, part-time or full-time roles) or any further study details to date
    • Details of all your module marks (including first year grades)
    • Details of any academic prizes awarded
    • Details of any extra-curricular activities known to the School. This will include activities such as Enactus, Universities Business Challenge, student representation and offices held within student societies associated with the School
    • Include the name of your Academic Advisor (first referee) and Director of Studies (second referee) as referees.

    You do not have to contact anyone in advance of following this process, although it is polite to contact your Academic Advisor and discuss your application with them. You do not need to contact your Director of Studies to request a reference. 

    How long does it take to receive a reference?

    Your referees will upload your reference within two weeks of receipt of the application link from the institution. You will receive a notification from the institution once the reference has been received. In the unlikely event that you have waited longer than 2 weeks, you can contact the school’s reference team via email: to see how long the delay might be.

    I studied an online management programme, who do I contact?

    If you studied an online management programme in partnership with Laureate or Kaplan then you should contact for a general academic reference; making sure that you provide your full name, programme name and year you graduated, so we can provide accurate information.

    Where do I get confirmation that I have studied at the University?

    If you are looking for confirmation of having studied, duration of study, course title etc. then you can get in touch with Student Support at our programme partners Laureate Online Education:

    How can I access Career Studio after graduation?

    You can continue to access CareerHub and support from the Careers and Employability Service as you look for your first graduate job.

    I haven’t found a job yet, can you help?

    We’d be happy to help! If you studied on campus, you can still use the Careers and Employability Services after graduation. We can help by checking your CV or job application form, offering 1-2-1 careers advice, practice interviews and all aspects of the recruitment process. You can continue to search the Career Studio jobs portal for graduate opportunities. All graduates are also welcome to join Liverpool Connect, our online networking platform where you can connect with alumni around the world, at different stages in their lives and careers who want to offer the advice and support.