duo on laptop and mobile

Two-factor authentication with Duo

As part of our ongoing programme to tackle IT security threats, we're implementing two-factor authentication.

What is two-factor authentication?

Two-factor authentication (2FA) provides an additional layer of security beyond a username and password.

It is commonly used for online services such as banking, Microsoft, and Google accounts, and works by having more than one method of confirming your identity. For example, by using a mobile app or text message sent to a trusted number that you have enrolled with the service.

We have partnered with industry experts at Duo Security to implement two-factor authentication.

It is a really simple process to enrol your mobile and to use Duo two-factor authentication to access services. You get the smoothest experience if you download the Duo Mobile app, but you can opt to use SMS text messages if you prefer.

Watch the video to see how easy it is to use the app - just choose Accept or Deny:

What services use Duo 2FA?

Duo two-factor authentication was first introduced with the Remote Teaching Centre Service in October 2020. Further services followed early 2021, including CoreHR, Apps Anywhere, the VPN service and Office 365.

Two-factor authentication will be added to more services during 2021. We will tell you when we plan to introduce it to each system so that you are prepared for the change.

Where can I get help?

You can find further information, guidance and advice in the self-service knowledge base.

If you require assistance with accessing services protected by two-factor authentication, you can also contact the CSD Service Desk via the self-service portal.


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