Help and support

The IT Service Desk is the first point of contact for any problems or queries you have which relate to University IT services and software. If you need assistance, please get in touch.

Visit our IT Services Drop-in

Venue Days Times
Sydney Jones Library                                 Mon - Fri 9am to 5pm


Log in to the self-service portal at to quickly:

  • Search answers to frequently asked questions
  • Request an IT service (the range of services will continue to expand)
  • Ask for help, and keep track of progress as we work to answer your question

Look for the IT Service Desk icon on the desktop of any PC running the Managed Windows Service (MWS). You can use this to open the self-service portal in your web browser. Queries submitted through the self-service portal will be answered during normal opening hours.

You can also submit your query by email to and it will be logged automatically in our system. You can then check on progress via the self-service portal.

Our online chat facility is also available from Monday to Friday, 9am - 5pm.


You can speak with someone over the phone 24/7:

  • External: +44 (0)151 794 4567
  • Internal: 4 4567

If you call the IT Service Desk after 5:00pm, on weekends, bank holidays and University closed days, your call will be directed to a staffed out-of-hours service.