Get help

If you need support during Welcome Week (19th - 23rd September 2022), we're on hand to help you get the most out of the University's IT services. 

Where do I go?

The IT Clinic will be part of the Here to Help Hub in Teaching Hub 502 on campus (see block 6D on the campus map). You'll find us in PC Suites A, B and C. Alternatively, someone in the Here to Help Hub will be able to direct you. 

The IT Clinic will be open as follows: 

DateHours
Monday 19th September (Bank Holiday)

10am to 4pm

Tuesday 20th September 2022

10am to 4pm

Wednesday 21st September 2022

10am to 4pm

Thursday 22nd September 2022

10am to 2pm

Friday 23rd September 2022

10am to 2pm

What help can I get?

The IT Service Desk can help you:

  • Activate your computing account
  • Academic registration
  • Access the Wi-Fi
  • Access apps and software
  • Get your University email on your mobile
  • and much more

What if I need help after Welcome Week? 

Of course, we're always here to help. Here's where you can find us on campus if you need in-person help. 

Dates Venue Days Times

26th Sept to 21st Oct 2022 

PC Suite B, Ground Floor, Teaching Hub 502  Mon, Tue, Wed, Fri  9am to 4pm 

26th Sept to 21st Oct 2022

PC Suite B, Ground Floor, Teaching Hub 502 Thursdays 9am to 12pm 

24th Oct to 16th Dec 2022

Group Study Room 5, Ground Floor, Teaching Hub 502  Mon - Fri 10am to 2pm 

Online help

We're always available via our self-service portal - servicedesk.liverpool.ac.uk

LIVE CHAT: servicedesk.liverpool.ac.uk

24/7 PHONE: 0151 794 4567

EMAIL: servicedesk@liverpool.ac.uk