![]() is taking part in a how increasing the choice of products that a business offers can help to improve its supply chain performance. to a period of economic uncertainty, businesses have been extending their product variety in order to provide a more tailored approach for customers, with greater flexibility and responsiveness-enhancing initiatives being implemented to help businesses to adopt customer- centric strategies. changes to the way manufacturing operations and supply chains are organised, but to date, very little research has been undertaken on the impact that increasing the amount and variety of products a chain performance. addressed at ULMS through its involvement as an academic partner in the EU Framework 7 REMPLANET (Resilient Multi-Plant Networks) research project. uncertainty costs associated with the provision of high-variety solutions delivery of high-variety solutions chain performance within a high-variety context. explains: "We were approached to be involved in the project because of the School's expertise in responsive supply chain design. to design supply chains that are `customer-driven', in other words initiatives that are concerned with analysing and improving the flexibility of a particular business unit in order to respond to changes in customer requirements. This requires effective, customer-driven processes that align production with demand, eliminate waste and creatively involve the workforce in process improvement activities. It also requires synchronicity in terms of planning, production and delivery of products and materials." the benefits of the `glass pipeline' approach, information systems that allow the sharing of demand and production data across supply chain tiers so that customer and supply chain behaviour are completely transparent to decision makers. However the concept is not only dependent on the appropriate use of information and communications technologies, but also requires inter-organisational collaboration and agile processes |