How to Access University Support

You don’t have to go through anything alone. This page explains how to access support from the University’s Wellbeing Team, the Guild Advice Centre, Campus Support, and other services, even if you choose not to make a formal report.

How to Access University Support

There is a wide range of support available for students affected by sexual misconduct, harassment, sexual violence, bullying, hate crime, along with other concerns.

You can speak to someone in confidence on a wide range of personal and social issues, explore your options and access practical help.

University Support Services

We offer a range of support services for students who have experienced harassment or sexual misconduct. For those experiencing harassment or sexual misconduct the following services may be particularly relevant.

Student Services offers a wide range of confidential support, advice and information to students. Student Services include:

Wellbeing Advice and Guidance

The Wellbeing Practitioners can offer support to any student who has been affected by harassment, sexual misconduct, sexual violence, domestic violence, honour-based abuse and forced marriage. The team offer a confidential, nonjudgemental space that allow students to talk openly and empowers students to access relevant specialist support services if required. The team can also liaise with other areas of the University including the University Police Officer, Campus Support, Accommodation and schools.

To access the Wellbeing Advice and Guidance Team you can complete this quick triage form here, you can phone them at 0151 794  or you can email at advice@liverpool.ac.uk

Counselling Service

Trained Counsellors provide confidential counselling and support to students affected by a wide range of problems including harassment and sexual misconduct. They offer a safe and empathetic space to discuss experiences, emotions, and coping strategies. Students can access Single Session therapy or if there are more complex needs long-term therapy.  

Other specialist advice services within Student Services include the Disability Advice and Guidance Team, the International Advice and Guidance Team and the Money Advice and Guidance Team. For further information on these services you can go to the Student Services website at https://www.liverpool.ac.uk/studentsupport/

Campus Support

The team can support all students with any safety concerns 24 hours a day, 7 days a week. They also offer a Chaperone Service to ensure that any student feels safe on campus.

To contact Campus Support including the Chaperone Service you can contact the control room on 0151 794 3252. Out of hours or in an emergency you can contact the team on 0151 794 2222.

Safe Zone App

You can also contact Campus Support via the Safe Zone app. This is a free safety and wellbeing app that allows you to contact Campus Support Services for assistance 24 hours a day, seven days a week when you’re on campus. It can be downloaded to your smartphone via the Google Play Store or Apple’s App Store. Simply type SafeZone into the search facility. For further information please visit https://news.liverpool.ac.uk/2025/03/03/stay-safe-on-campus-with-the-safezone-app/

University Police Officer

The university has a dedicated police officer who works alongside our Campus Support team and can offer practical safety advice and support regarding any crime-related issues.

To contact the University Police Officer, please contact Campus Support on 0151 794 3252

Guild Advice Centre

The Guild offers free and confidential advice to University of Liverpool students but are independent from the University. They offer support and non-judgemental advice to make informed decisions on a range of options including how to report and get support on sexual misconduct issues.  You can email the team at guildadvice@liv.ac.uk

 

Speak to a Wellbeing Practitioner

If you are unable to find an answer to your query on our web pages you can contact our Wellbeing Team by completing this quick and easy form.