Welcome to International Advice and Guidance
We are here to help support all of our international students with anything from visa issues to welfare advice.
Due to the ongoing situation with COVID-19, the Alsop Building is closed. However, International Advice and Guidance, like the rest of Student Welfare Advice & Guidance, Counselling and Mental Health Advisory Service will continue to provide support via phone and email, as well as virtual drop-in and appointments.
If you are unable to find an answer to your query on our web pages or the University COVID-19 FAQ’s pages here, you can either email us to firstname.lastname@example.org with your enquiry or access our Online Booking System to book a confidential one-to-one drop-in slot. If there are no appointments available, please email us to let us know so more can be scheduled.
If your enquiry is urgent or you would prefer to speak with a member of the team please either email us to request a callback or call 0151 795 1000 and ask to speak with one of the team between 9 am and 4 pm Monday to Friday.
For more information about how we can support students and meet some of the team please watch our introduction video below:
Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet.
Travel and Quarantine (Self-Isolation) Information
We realise that you may have lots of questions or concerns about travelling to the UK and what you need to do when you arrive as a result of the COVID-19 (Coronavirus) pandemic. Please see the information below to help you prepare and plan ahead:
You can also find lots more information about travelling to the UK in 2021 on our website here.
Please watch our Now You've Arrived & Quaratine presentation below, to help you through your first few days in the UK and especially if you need to quarantine/self-isolate.
Collecting your BRP from the University
For information on collecting your Biometric Residence Permit (BRP) from the University click here.
Tier 4/Student Route Visa Holders
Please read our Guide for Students for information about your rights and responsibilities as a Tier 4 (General) or Student Route visa holder and the University of Liverpool's responsibilities as your Sponsor.