Student looking out the window during study

Welcome to the Counselling Service

Anyone, at any time, can have thoughts and emotions that may feel overwhelming. The Counselling Service is here to help you explore how you think, behave and feel about an issue and help you find appropriate ways to make changes in your life. We are a confidential, inclusive service with qualified therapists trained in a range of evidence-based psychological therapies.

Our service provides a supportive pathway with a stepped care model; this means that you can access us quickly and get the most effective help for your needs:

  • We offer something called Single Session Therapy (SST); the model is designed so that students can fill out two simple forms and be seen by a therapist. Single Session Therapy is designed to address students presenting concerns within one session. This appointment is usually sufficient for many students.
  • SST is also the entry-point to our other counselling services, should a student present with more complex needs. We offer longer-term counselling over a few weeks or months, should this be appropriate.

It’s really easy to access our service:

Contact the Student Advice and Guidance reception desk by email: call 0151 795 1000 between 9 am and 5 pm Monday to Friday and speak to a Wellbeing Advisor or you can speak to your Learning and Teaching Support Officers (LTSO) and the academic advisors in your academic schoolsIf you need Counselling they can all refer you for Single Session Therapy (SST). This is also the entry point to our other therapeutic services.

The Counselling Service is here to support you through your studies, but in a crisis, you may need immediate support. In an emergency, or if you don’t feel that you can keep yourself safe, please contact 999, click Samaritans/ring 116123 or click Papyrus/ring 0800 068 41 41.  

Support during COVID-19

We understand that these are difficult times and that things are changing rapidly at the moment. This can be very unsettling and you may have some experiences that are hard to cope with. During the current situation, the University Counselling Service is offering appointments by telephone and via Microsoft Teams so that you can still get support wherever you are. 

What is Counselling?

Find out if you need counselling.

Self-Help Information

We also have a variety self-help topics available in our Self-Help Hub.

Frequently Asked Questions

If you're not sure of something, you can also view the Counselling FAQ's.


Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet