Support during COVID-19

We understand that these are difficult times and that things are changing rapidly at the moment. This can be very unsettling and you may experience some things that are hard to cope with. These may be mild or more severe. Student Services offers a range of support that includes Wellbeing Advisors, Counsellors and the Mental Health Advisory Service.

During the current situation the University Counselling and Mental Health Advisory service are offering an enhanced service. We are offering appointments by telephone and via Microsoft Teams so that you can still get support. 

To access our services please call 0151 795 1000. This will connect you with the Student Advice and Guidance reception desk. The opening hours are 9 am to 5 pm. Monday to Friday. If you need Counselling they will book a Single Session Therapy (SST) with the Counselling Service. This will also be the entry point to our other therapeutic services.

Welcome to the Counselling Service

The Counselling Service is here to help you address personal or emotional problems that get in the way of realising your full academic and personal potential.

The service offers free and confidential advice to current students only. Staff can access the Employee Assistance Programme.

Our service provides a supportive pathway with a stepped care model; this means that you can access help quickly and get the most effective help for your needs:

  • We offer something called Single Session Therapy (SST); the model is designed so that students can walk in, fill out two simple forms and be seen by a counsellor. Single Session Therapy is designed to addresss students presenting concerns within one session. This appointment is usually sufficient for many students.
  • This is also the entry-point to our other counselling services, should a student present with more complex needs. We offer longer-term counselling over a few weeks or months, should this be appropriate.

Please be aware the Counselling Service is not an emergency service. In the event of an emergency please contact 2222 internal or 999 external

Self-Help Information

We also have a wide range of self-help information available on our website, covering issues including anxiety, depression, relationship problems, academic or exam worries, homesickness and bereavement. Click here to view the self-help hub.

Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet

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