Due to the ongoing situation with COVID-19, the Alsop Building is now closed. 

Student Services, including Counselling and Mental Health Advisory Service, and Student Welfare Advice & Guidance will continue to provide support and guidance to students during this difficult time. However, due to the need to prevent transmission of the virus we have taken the decision to cease face-to-face contact and provide all advice via phone and email. Advisers are available between 9am and 5pm, Monday to Friday. For further information about COVID-19, please see the University wide FAQs at

If you would like to speak to an Adviser, please email us at with your name and Student ID to request a telephone appointment and an Adviser will call you back. We are also utilising Microsoft Teams to allow us to make video calls to students who would like to speak to a friendly face. For more information on how to download and access Microsoft Teams, please follow this link:

Advice and Guidance

We want you to enjoy your time at the University of Liverpool and hope that nothing will stop you getting the best out of your studies.

Our role is to provide initial advice on issues which may be affecting your general welfare. If you are not sure who to ask for advice, or you just need to talk to someone in a quiet and confidential space, you would be welcome to contact us.

We will do our best to help or if you need more specialist advice, we will refer you to the right people or services to assist you with your individual query.

Your health and well-being is a priority and we would like to show you the opportunities that are available: Wellbeing map

We would suggest that you take time to browse our Student Survival Guide 2019, where you will find advice on a range of issues such as coping with homesickness, staying safe, living on a budget etc. as well as key contacts at the University and how they can support you.

Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet.