Front-line staff will be dealing with a wide range of demands and stakeholders during their daily operations, balancing competing priorities and responding to a wide range of needs. They will be expected to communicate with a wide range of individuals, while operating in difficult environments or challenging situations.
Effective communication - Frances Surmon-Bohr
How to encourage effective communication and manage difficult interactions with patients.
Further information
The following document is available for free distribution.
Project ARES -Communication AIDE (pdf)
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