Back to: Neurosciences Research Unit
Frequently Asked Questions
We've listened to you and have compiled a list of your most commonly asked questions.
What dates is the Masterclass?
The Masterclass runs twice a year, once in Spring and once in Autumn. Dates for each course will be released at least 3 months before the course start date. Please check the Education pages for updates.
How do I book onto the course?
To book your place see our Register page to view upcoming course dates. If you are able to attend one of these dates, then click on the link to confirm your place. Bookings are made via the University of Liverpool's online store that takes credit and debit card payments.
Is lunch provided?
All refreshments and food throughout the day is provided, including breakfast, hot lunch and afternoon snacks. We cater for all dietary needs including Halal, Vegetarian, Vegan, Gluten Free and Diary Free. If you have a specific dietary need please make sure you add this to your booking details when you register for the course. The course also includes two restaurant dinners in the evening.
What parking facilities are there at The Walton Centre?
See our Contact Us page for a map and details of where to park.
How do I know my place on the course is secure?
Once you have booked and paid for your place, you will receive a booking confirmation email from the University of Liverpool's online store. Please do check your junk mail, as sometimes it can be filtered into this part of your mailbox.
One week before the course you will receive an email from the Course Coordinator, with details of the confirmed programme, location and start and finish times.
How do I secure a place on the evening restaurant dinners?
Places are limited and are allocated on a first-come first-serve basis. Please tick the relevant boxes during registration. You can opt to attend both dinners or just one depending on your preference.
Do you have a waiting list?
Yes, once we have reached capacity for the course the waiting list will open. If we receive any cancellations before the event we will contact those on the waiting list. If you do not get a place on the course, we will email those on the waiting list with details of the next course before the booking page goes live.
I can no longer attend the course, how do I cancel my place?
We follow the policy held by the University of Liverpool for running courses and events, if you decide to cancel your place ahead of the planned date you may receive a refund (either in full or in part) depending on the date that you cancel.
- Cancellation one month before the date - you will receive a full refund.
- Cancellation less than one month but more than one week before the date - 50% will be refunded.
However, if you cancel with less than a week to the course date we will be unable to grant you a refund. You will however be offered a place on the next NeuroSURGERY Masterclass.
Contact Elyse Laplante at elyse.laplante@liverpool.ac.uk with details of the course you have booked onto so she can cancel your place and refund you accordingly, see details above.
Please visit the Terms and Conditions of the University of Liverpool's online store for further details. Click on the link and scroll down to Section IV: https://payments.liv.ac.uk/help/terms-and-conditions