Refunds

Refunds for overpaid tuition, accommodation and other fees will be made via the original method of payment, and will only be refunded to the original payer.

How to request a refund

To request a refund, please send an email to feesenq@liverpool.ac.uk.

The email must include:

• Your name
• University of Liverpool student ID number
• The reason for requesting the refund.

If you made the original payment by bank transfer, please complete the Bank Transfer Instructions Form and include a copy of your original proof of payment‌.

How long will it take to receive my refund?

Once your refund has been processed, how quickly you receive it will depend on the method of refund payment. Certain payment methods are quicker than others, so as a general guide, once we have processed your refund, you can expect to receive it:

• Within 5 working days by credit/debit card
• Within 2-4 weeks by UK bank transfer (BACS)
• Within 2-6 weeks by international bank transfer.