VG&M at dusk

Facilities, Residential & Commercial Services

Delivering professional services for students, staff and partners

Phone: 0151 794 3000

Welcome to Facilities, Residential and Commercial Services

Facilities, Residential and Commercial Services (FRCS) contains 5 reporting areas, Business Development (including Ness Botanic Gardens), Capital Projects & Estates Strategy, Estates Management, Residential & Commercial Services and Sport.

Overall FRCS employs over 15% of the University workforce, accounts for about 10% of the total turnover (excluding capital expenditure) and delivers a wide range of key support services.

The FRCS Vision

We will play a key role in enhancing University of Liverpool life by delivering a professional and high quality service to all our community.


FRCS expects all staff to work to the values expressed in Our Strategy 2026:

  • Principle 1: We will put ethics and integrity at the heart of our decision-making
  • Principle 2: We will work in partnership with our students to ensure their interests and aspirations inform our activities
  • Principle 3: We will deploy our resources creatively and with care, to maximise our positive impact locally, nationally and internationally
  • Principle 4: We will develop a staff framework that sets out clearly the employment offer and expectations for all our employees
  • Principle 5: We will work in partnership with our collaborators to ensure their interests and aspirations inform our activities

Strategies and plans

FRCS develops and delivers plans to achieve the overarching aims of the University via its various divisions:

  • Capital Planning & Estates Strategy – Property management, development and master planning
  • Estates Management – Maintenance, security, car parking and sustainability
  • Ness Botanic Gardens – Business development, garden & collection management and visitor experience
  • Residential & Commercial Services – Accommodation, building management, cleaning, hospitality & events
  • Sport – Sport and recreation management, wellbeing

Areas within FRCS


Visit Accommodation

Sport Liverpool

Visit Sport Liverpool

Conferences and Events

Visit Conferences and Events


Visit the Hospitality pages

Ness Botanical Gardens

Visit Ness Botanical Gardens

Masterplan Estate Strategy

Masterplan Estate Strategy 2026+

Visit the Masterplan page

Estates Management

Our Estates Management team are responsible for maintenance, security, car parking and sustainability. Find out more