Support for laptops, mobiles and tablets

The CSD Service Desk provide a drop-in clinic for you to obtain support with accessing University IT services and facilities on University-owned and personal laptops, mobiles and tablets.

What help can I get?

  • Get connected to the University network (Wi-i and/or Wired connections)
  • Remove viruses and malware
  • Make effective use of your email and calendar
  • Install, set up, and troubleshoot software available from software.liv.ac.uk

Where do I go?

CSD Service Desk, Computing Services, 1st Floor Brownlow Hill Building
(building 224, grid reference F7 on the University Campus Map)

You will need to remain in the building while we look at your device.

What do I need to bring?

  • Your device (laptop, mobile or tablet)
  • Power cable (we will not be able to assist if your device runs out of power during your visit)
  • Software media (e.g. CD-ROM/DVD/USB drive) and/or licence files if you require support with an application you have installed
  • Staff or student ID card

When can I go?

Mobile clinics take place Monday to Friday, between 9:00am and 4:00pm.

Clinics are on a first-come, first-served basis and you will be informed about waiting times when you arrive. We will spend approximately 20-30 minutes providing support. If we aren't able to solve the problem with your device during your visit to the drop-in clinic you may be referred for a further appointment with a CSD consultant. You will be contacted by a member of Computing Services staff to agree a convenient date and time for that appointment.

There are also two pre-bookable appointments each day, at 10:00am and 2:30pm, which guarantee that someone will be available to offer immediate support. You can book one of these appointments online via the self-service portal: click on Make a Request > Desktop Services > Mobile Device Support.

Please note:

  • Computing Services does not provide any loan scheme for laptops, mobiles or tablets
  • We accept no responsibility for any loss of, or damage to, data: please make sure you back up your files before your visit
  • If, during the course of providing assistance, we discover materials or content which suggests an elleged breach of the University's IT Regulations, we will refer the matter for investigation