HEAR resources and FAQs

Here you can find a list of useful resources and the most frequently questions and answers.

Resources for students:

Resources for staff:

Frequently asked questions:

Who is eligible for the HEAR?

All on-campus Undergraduate and Postgraduate Taught students will receive a HEAR transcript. Postgraduate Research students will see activities in their PGR Toolbox.

I cannot access my Graduation documents/HEAR portal/I have a further query related to Graduation

If you believe you should have access at this stage, please contact Student Administration and Support should you have any queries/issues. Please note that the team are extremely busy at present but will reply to your query as soon as possible.

How can I view which HEAR activities are against my record?

The primary way that you can view your current record of participation in activities which are eligible to be included on your HEAR is in Liverpool Life. The HEAR portlet contained within here will show the activities that have been uploaded on your behalf by the staff member(s) who ran your eligible activity. Nearer to your graduation, you will also be able to tick/untick the activities that you want to show on your HEAR (up to a maximum of five). You will be contacted nearer to this time to complete this.

From June 2024, this will be able to viewed within your new student portal instead of Liverpool Life.

What activities are eligible for the HEAR?

For a full list of currently eligible activities please see the List of University Verified Activities for HEAR.

If the activity you have queried about is not included, do not worry. The HEAR is only an updated version of the University transcript you get when you graduate and employers do not expect it to be an exhaustive list of activities you were involved in.  If you have no activities, then the section simply will not appear.

We do however still encourage you to include any activities not listed above on your CV and job applications in the future.

My activity is not on the list of eligible activities, what can I do?

If you have taken part in an activity that is not on this list then unfortunately it is not currently eligible for the HEAR. Only certain activities are eligible and must undergo a process to become eligible and then conform to certain standards throughout the activity’s proceedings.  We are working to find and incorporate more activities every year so please ask the people responsible for running this activity to apply for HEAR approval for future years. 

Do not worry, the HEAR is only an updated version of the University transcript you get when you graduate and employers do not expect it to be an exhaustive list of activities you were involved in.  If you have no activities, then the section simply will not appear. 

We do however still encourage you to include any activities not listed above on your CV and job applications in the future.

My activity is eligible for the HEAR but is not showing on my portfolio, what do I do?

This may be caused by an upload error or you did not fully complete the criteria to achieve HEAR accreditation. Please get in touch with the staff member who ran your activity.

If you are unsure as to who that is you can check the List of University Verified Activities for HEAR. This list also includes the Guild and Sports Liverpool for societies and Sports Clubs. Please email them with the following: Full name, MWS Username, Student ID, Name of missing activity, the year you completed the activity and any other helpful information so the members of staff can look into your query.

Is being a member of a guild society eligible for the HEAR?

Unfortunately, being a member of a club or society does not meet the HEAR minimum criteria and so is not eligible for the HEAR – only certain committee positions meet the criteria e.g President, Treasurer etc.

Do not worry, the HEAR is only an updated version of the University transcript you get when you graduate and employers do not expect it to include an exhaustive list of activities you were involved in.  If you have no activities, then the section simply will not appear. 

We do however still encourage you to include any activities not listed above on your CV and job applications in the future.

Is being a member of a sports club eligible for the HEAR?

Unfortunately, being a member of a club does not meet the HEAR minimum criteria and so is not eligible for the HEAR. Only certain positions meet the criteria e.g Captain, Treasurer etc. See the List of University Verified Activities for HEAR for full details.

Do not worry, the HEAR is only an updated version of the University transcript you get when you graduate and employers do not expect it to include an exhaustive list of activities you were involved in.  If you have no activities, then the section simply will not appear. 

We do however still encourage you to include any activities not listed above on your CV and job applications in the future.

Are sporting colours eligible for the HEAR?

Unfortunately, sporting achievements such as colours are not eligible for the HEAR but we do encourage you to mention this on your CV and Job applications in the future.

Are activities that I have taken part in outside of the University eligible for the HEAR?

Unfortunately, activities that you have taken part in outside of the University are not eligible for the HEAR. 

I have a query regarding an award or prize

Generally, awards and prizes are treated as separate to the extra-curricular activities which run under Liverpool+. We would suggest that you contact the issuing department in the first instance for further advice and to see whether this award/prize can be added to your student record at this stage.

I have a query regarding an Open Languages Module

The Opening Languages team will be able to deal with this query as it sits outside of MyLiverpool/HEAR. They can be contacted at: openlang@liverpool.ac.uk

I do not have a flourish account appearing on my PebblePad Portfolio, what does this mean?

The flourish icon not appearing probably indicates your portfolio is empty. If you believe there should be an activity appearing here please check the List of University Verified Activities for HEAR.

One or more of my activities in my portfolio is wrong or has an error, what can I do?

Please get in touch with the staff member who ran your activity. If you are unsure as to who that is you can check the List of University Verified Activities for HEAR. This list also includes the Guild and Sports Liverpool for societies and Sports Clubs. 

Please email them with the following: Full name, MWS Username, Student ID, Name of activity that contains errors, the year you completed the activity and any other helpful information so the members of staff can look into your query.

I have another question, what can I do?

If your question is about an activity in particular it may be best to contact the staff member who ran your activity. If you are unsure as to who that is you can check the following List of University Verified Activities for HEAR. This list also includes the Guild and Sports Liverpool for societies and Sports Clubs. 

For any questions about the HEAR document in general you can view the University’s HEAR web pages. For any other general questions, you can email myliv@liverpool.ac.uk.

Please include the following to help speed up any inquiries: Full name, MWS Username, Student ID, name of any activity you may be inquiring about, the department who ran any activity you may be inquiring about, the year you took part in any activity you may be enquiring about and any other helpful information.

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