Director of People and Services

Carol Costello

Carol Costello joined the University of Liverpool in September 2010 as Director of HR (HRD) responsible for HR, Payroll, Organisational Development (OD) and Pensions for approximately 5,500 staff. Prior to this she was the HRD for Lancashire County Council; managing teams delivering, OD, Learning and Development, Human Resources, Payroll and Health and Safety Services for 45,000 employees, (over half of them in the 645 Lancashire schools) and a number of external partners. As the Strategic Director of Corporate Services at Rotherham Council, she had responsibility for Corporate and Customer Services and for one of the early strategic partnerships between a Council and the private sector (BT).

During Carol’s time in HR, she played a key role in the re-negotiation of the University’s Charter in 2013 and has been actively involved in working with the University’s recognised Trade Unions on a number of change programmes; introduced the strategy for online HR services which resulted in the implementation of Core and more recently enhancements in HR data; supported the achievement of 14 Athena Swan awards and our institutional silver award and has pushed forward important schemes such as the pre-apprenticeship scheme, Give Get Go volunteering programme and Liv to Give staff volunteering framework, enhancing our civic contribution as an employer.  Carol was also responsible for establishing the Academy, placing a renewed emphasis on the central importance of developing our staff, at all levels and in all roles.

Carol has just completed her Viva for her Doctorate (in HE); she is a Chartered Fellow of the Institute of Personnel and Development; holds an MA from Durham University and diplomas in coaching and mentoring.  She has extensive experience in leading change and performance improvement programmes and is also an experienced alternative/holistic therapist.

Carol is currently a Trustee of a Multi-Academy Trust with schools across the country.  She is the Chair of their HR Strategy Group and a member of the Policy and Resources Committee.  She is an alternate member on the Joint Negotiation Committee for Pensions.