Advice & Guidance

initial advice on issues which may be affecting your general welfare - referrals to counselling


Disability Advice & Guidance


Setting up a support plan - arranging adjustments to exam conditions - advice on Disability Support allowance 

Welcome to the Counselling Service

Anyone, at any time, can have thoughts and emotions that may feel overwhelming. The Counselling Service is here to help you explore how you think, behave and feel about an issue and help you find appropriate ways to make changes in your life. We are a confidential, inclusive service with qualified therapists trained in a range of evidence-based psychological therapies.

Our service provides a supportive pathway with a stepped care model; this means that you can access us quickly and get the most effective help for your needs:

  • We offer something called Single Session Therapy (SST); the model is designed so that students can fill out two simple forms and be seen by a Single Session Therapy is designed to address students presenting concerns within one session. This appointment is usually sufficient for many students.
  • SST is also the entry-point to our other counselling services, should a student present with more complex needs. We offer longer-term counselling over a few weeks or months, should this be appropriate.

It’s really easy to access our service:

Contact the Student Advice and Guidance reception desk by email:, or call 0151 795 1000 between 9 am and 5 pm Monday to Friday and speak to a Wellbeing Advisor or you can speak to your Learning and Teaching Support Officers (LTSO) and the academic advisors in your academic schools. If you need Counselling they can all refer you for Single Session Therapy (SST). This is also the entry point to our other therapeutic services.

The Counselling Service is here to support you through your studies, but in a crisis, you may need immediate support. In an emergency, or if you don’t feel that you can keep yourself safe, please contact 999, click Samaritans/ring 116123 or click Papyrus/ring 0800 068 41 41.  

Support during COVID-19

We understand that these are difficult times and that things are changing rapidly at the moment. This can be very unsettling and you may have some experiences that are hard to cope with. During the current situation, the University Counselling Service is offering appointments by telephone and via Microsoft Teams so that you can still get support wherever you are. 

Self-Help Information

We also have self-help information available on our website, Click here to view the self-help hub.

Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet

Big White Wall

Big White Wall (BWW) is an award winning online service designed to help people get support, take control and feel better. It provides 24/7 peer and professional support (with trained counsellors online at all times), plus a range of wellbeing tools to help people to self-manage their mental wellbeing.

University of Liverpool students going through a tough time can now access free online support with Big White Wall. Whether you’re struggling to sleep, feeling low, stressed or not coping, Big White Wall can help you get support, take control and feel better.

The service provides 24/7 online peer and professional support, with trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing.  

Big White Wall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them.

More than three quarters of members feel better as a result of using the service and nearly 90% use Big White Wall outside of 9-5pm. You can get support on the service at any time of the day or night, 7 days a week, 365 days a year.

To see more about how the service works:

1-2-3 Step-by-step guide to joining Big White Wall 

1. Go to and click on JOIN NOW. This takes you to a new screen –

2. Select the Organisation option in the middle and select Universities from the drop-down menu

3. Complete sign-in box by entering your University email address. You then will be asked to create an anonymous username for your account.

Your subscription to BWW lasts 6 months from date you sign up. If your access is about to end or has already lapsed you can renew your subscription by emailing the BWW team:

Please note the online therapy option isn't available to students at the University unless you choose to pay for yourself.

If you wish to discuss the suitability of Big White Wall, you should contact the Counselling Service:



Due to the ongoing situation with COVID-19, the Alsop Building is now closed. Student Services (including Counselling and Mental Health Advisory Service, and Student Welfare Advice & Guidance) are providing enhanced support through phone and email between 9 am and 5 pm each day.

For further information about COVID-19, please see the University-wide FAQs at