Frequently Asked Questions

Responses to commonly asked questions from DSA Assessors

  • What Bursaries, Grants or other Funds are available to students with disabilities within the University?


    The University of Liverpool has a strong track record in widening access to higher education. With this in mind, we offer a range of scholarships and bursaries to support talented students from every background.  The University does not offer any bursaries or scholarships based on a student’s disability.  Financial support includes:

    The Liverpool Bursary:

    UK students with a household income of under £25,000 will be eligible for a Liverpool Bursary of £2,000 for each year of study and those with a household income between £25,001 and £35,000 will be eligible for a Liverpool Bursary of £750 for each year of study.  The Bursary can be taken either as a cash award or a fee waiver.  This is not available to students on programmes funded by the NHS.

    The Care Leavers' Opportunity Bursary scheme: UK students who have been in public care. The bursary is worth £3,000 per year and can be taken as either a cash award or as a fee waiver. To be eligible for the award students need to meet the following criteria:

    • Have spent a minimum of 13 weeks in Local Authority care in the last 12 years prior to 1st September
    • Be under 28 years of age

    This is not available to students on programmes funded by the NHS.

    Hardship funds:

    The University Hardship Fund has been established to provide support for home (i.e. UK) students experiencing financial difficulties.

    Students can apply to the fund if they are experiencing hardship as a result of ongoing financial difficulties or one off, unexpected essential expenditure.  It is available for both full-time and part-time undergraduate and postgraduate students.  Students who are experiencing hardship as a result of disability related expenditure are able to apply to this fund.

    A range of smaller University of Liverpool Scholarships and Bursaries are also available to undergraduate students. These include:

    • Young Adult Carer’s Bursary
    • Estranged Student Bursary
    • Mature Student Bursary (one year only)

    Full details of all scholarships and bursaries can be found on the Study website

  • What assistive software does the University have networked or plan to have networked? E.g. screen reading, mind mapping, voice recognition software packages. Can these packages be installed on a student’s own p.c. or are they for sole use within the University Suites?


    The University of Liverpool currently has the following assistive software licences available across the campus for students to access:

    Audio Notetaker: This is available on University platforms only

    Claroread 6.2.7: This is available on University platforms only

    Dragon Naturally Speaking 11.5: This software is only available through the University by individual request

    Jaws 11: JAWS can be installed onto a USB pen for use on University platforms or students own PC.

    Supernova 11: This is available on University platforms only.

    Zoomtext 9.1: This is available on University platforms only.

    EndNote X7: This is available on the University platforms and via Apps Anywhere (off campus use on own PC).

    MindGenius 3.6: This is available on the University platforms and via Apps Anywhere (off campus use on own PC).

    MindView: This is available on University platforms only.

    Dyslexie font: This is available on University platforms only.

    Colorveil 3.0.2: This is available on University platforms only.

    The University currently has a stock of loan equipment that is available to students whilst they are in the process of applying for Disabled Students Allowance (DSA) or to borrow on a longer term basis if they are not entitled to external funding for specialist equipment. The equipment available includes laptops, digital voice recorders and specialist software (literacy support software, speech to text software and planning & organisational software).  Students should contact Disability Advice and Guidance to access loan equipment.

  • Does the University provide or plan to provide support sessions as standard for all students, e.g. study skills sessions, mentor support, assistive technology support? If so, how many sessions can a student access?


    The University provides study skills support through Skills4Study which is an interactive resource to help students hone and develop study skills at their own pace. Each module has been carefully designed to assess current proficiency & track progress.  Each module consists of a series of interactive screens with advice and activities to help build specific skills. The University also offers a variety of KnowHow workshops which cover a range of bookable group sessions to improve a range of academic skills, including assistive technology workshops.

  • What reasonable adjustments are already in place? What reasonable adjustments are the University implementing in the future?


    The University identifies the individual needs of a student and what reasonable adjustments would be appropriate in each specific circumstance e.g. exam adjustments, coursework extensions, timetable adjustments, physical changes to a building such as seating in lecture rooms and doors or access to a building.

    Disability Advice and Guidance is responsible for identifying and agreeing reasonable adjustments for disabled students.  Disability Advice and Guidance produce a Student Support Information Sheet in discussion with disabled students which identifies reasonable adjustments under specified headings. 

    Examples of common adjustments are detailed beneath each heading below:


    The University is able to implement a range of examination adjustments such as extra time allowance, rest breaks, small group room, alternative format papers, clock stopped for toilet breaks, use of a PC depending upon an individual’s support need(s).

    Additionally, we can provide examination support workers i.e. scribe, amanuensis, reader or prompter.


    The University has on campus and off campus accommodation available for all students.  As 60-70% of all University accommodation is now en-suite; this does not represent an additional cost for disabled students at the University of Liverpool.

    The application process ensures room reservations can be made in advance and disabled students with specific room requirements e.g. en-suite, adaptations will be prioritised.  Accessible accommodation is charged at the standard room rate.

    Personal carers rooms can be provided with connecting room doors to a student’s accommodation.

    Small individual fridges for storage of medicines can be provided on a loan basis if a student does not have their own fridge available initially.

    A vibrating pillow and flashing emergency alarms are available for deaf students.


    Blue badge parking bays are available throughout the Universities car parks.

    Learning and Teaching

    Power point slides are provided in an electronic format in advance of lectures whenever possible.

    Printing of alternative formats can be requested from academic departments e.g. Braille, tactile diagrams.

    Flexibility with coursework deadlines on a case by case basis.

    Lecture Capture - The current intitutional platform for lecture capture and streaming is Stream Capture. Lecture Capture is intended to supplement, rather than replace, student attendance at lectures and is deliovered on an opt-out basis. Refer to the Policy on Lecture Capture:


    A system is in place within the libraries to enable disabled students to request materials to be collected for them.

    Short term loans can be extended as standard for disabled students i.e. 1 day loan to 3 days, 3 day loan to 7 days and 1 week loan to 3 weeks.

    An on line request process is in operation where students can request texts in an accessible format.

    Priority booking of the libraries private study rooms is available to enable students to access accessibility software and/or a separate space to work.

    A deaf messaging text phone alert system is in operation throughout the Universities libraries.

    1-1  Individual library induction is available with the subject special librarian.

    1-1 Orientation of the libraries is available from library staff members.

    Disabled students can book 1-1 library support assistance sessions Monday-Friday 9am-4pm with members of the library service.  Key activities undertaken include:

    • to help students search library catalogues
    • to locate materials
    • collect materials
    • photocopying & printing  

    Disabled Students policy

    The Universities Policy and Procedures Regarding Reasonable Adjustments and Support for Disabled Students document confirms responsibilities for agreeing and delivering reasonable adjustments.  The policy is viewable via Disability Advice and Guidance’s web pages (under Support).

  • Does the University provide funding to assist students who are required to contribute £200 towards DSA computer equipment?


    Students who are required to make a contribution towards the cost of a laptop/PC and who are unable to afford this could apply through the University Hardship Fund.  Students will have to complete a standard assessment of need and provide supporting evidence. If the student demonstrates a standard need s/he will receive funding for this standard need plus £200 contribution towards the cost of a computer. 

  • With regards to the two quote request. Centres are obliged to send in two quotes for all NMH Support. Do you have a preference regarding who is entered for your quotes?


    Our preferred Non-Medical Helper provider is Barry Bennett Ltd.

    We also work with Keyfort (trading as NeuroPartners) to support students requiring personal care in combination with the NMH support types to ensure simplicity and consistency for those students who are in need of both types of support and Deaf Student Solutions to support students requiring BSL interpreters.