Get help
If you need IT support, we're on hand to help you get the most out of the University's IT services.
Where do I go?
Visit our IT Services Drop-in on campus for help with your technical queries.
| Venue | Days | Times |
|---|---|---|
|
Sydney Jones Library |
Mon - Fri | 9am to 5pm |
During Welcome Week 2025, you can find the IT Service Desk on the first floor of the Central Teaching Labs, in the Here to Help Hub. Mon – Fri, 9am to 5pm.
What help can I get?
The IT Service Desk can help you:
- Activate your computing account
- Academic registration
- Access the Wi-Fi
- Access apps and software
- Get your University email on your mobile
Other ways to get help 24/7
- Self-service portal for FAQs
- On the phone at 0151 794 4567
- Online chat via the self-service portal
If you call or chat with the IT Service Desk after 5pm, or on weekends, bank holidays and University closed days, your call or chat will be directed to a staffed out-of-hours service.
Keep in touch
Follow IT Services on social media to keep up to date with all the latest updates, news and events.