How To Make a Referral
24/7 Emergency Referrals
To make an emergency referral call +44 (0)151 794 6041
We have vets working at the hospital 24 hours a day and are able to respond to any emergency referral within 10 minutes.
Please have the case history and client details available when you call so you can provide details to the team taking the referral.
If you have an emergency referral between 9am-5pm Monday - Friday, your call will be taken by the hospital reception who will put your call through immediately to one of the veterinary team.
If your emergency referral is between 5pm - 9am weekdays or over the weekend, your call will be taken by the hospital out-of-hours team. They will take details of the emergency and one of the on-call veterinary team will return your call within 10 minutes.
Please ask your client to call us on the above number when they are approximately half an hour away from the hospital. Please also advise them that they will need to pay a £750 deposit on arrival at the hospital if their horse is uninsured.
If you would like to refer a horse for elective treatment or a second opinion please complete the online Referral Form, or alternatively download the form using the link on the right, complete it and fax it to us (our fax details are on the Contact Us page). We will need a full history, including any diagnostic images or test results. These can be posted, faxed or emailed to us.
You are welcome to call us to speak to one of our Senior Clinicians if you would like to discuss a case with our clinical team prior to making your referral.