Your computing account password protects the security of information and the Computing Service as a whole. Your University computer account must only be used by you and you must not disclose your password to anyone or write it down.
Need to change your password?
You can change your password wherever you have an internet connection from the change password webpage.
Reset your password
If you have forgotten your password and you can't reset your password online, you can visit one of the CSD Service Desks in person with your ID card. You can only reset your password online if you have already set up an alternative email address.
Forgotten or need to reset your secret question? - we use this to verify who you are when you phone the CSD Service Desk to reset your password 24/7 (Tel +44 (0) 151 794 4567)
Alternate email address
Using a new gmail, hotmail or other email account? Don't forget to update your alternative email address.
- Your password must not be easy to guess.
- It may not be a normal dictionary word (forward or backward).
- It must be at least 8 characters long.
- It may not be based on your username, surname or your old password.
- You are encouraged to include numbers and punctuation, and mixed case.
- You cannot use a space or any of these characters: . * : @ | # \ % , ; $ & £ < > +
- Upper case is different from lower case.
- The characters in your password should be mostly different.
- Passwords cannot be all numerical.
- YOU CANNOT REUSE PASSWORDS.
- Your password is confidential; you must not tell it to anyone else.
Tips on creating a 'strong' password
We understand the problems we all have when creating a new password which is both strong and memorable. We don't have all the answers but here are some ideas that you can try:
- Use the initial letters of a phrase. For example: nhsmosmtsf (never have so many owed so much to so few). Song lyrics can be particularly good because if you decide to change your password you can move on to the next line of the song.
- Include at least one symbol or number in the password, but preferably not just one at the end. Building on the above example nhsm0smtsf.
- If you happen to speak a language that is very different from English, you can try transliterating words from that language BUT Spanish, French and the other Latin languages won't do because many of their words are too similar to English; Welsh or Chinese would work well.
- Use a familiar postcode (zip code), incorporating number or symbol combinations part way through - for example b170205068th - the postcode of a previous home (b17 8th) and the date my dog was born (020506).
- Use a familiar car registration number of a friend or family member combined with other letters (e.g. the owner's initials) or numbers, for example PJ18UIKSMB - the car registration (PJ18UIK) and the owner's initials (SMB). For added security, change one of the letters to a symbol or number, for example: PJ18UIK$MB (S changed to $).