Information for non-medical help providers

This page provides information for Non-Medical Help (NMH) providers.

Teaching and learning

Our programmes of study are delivered through a hybrid active teaching model with a combination of face to face teaching in smaller classes, laboratories, and other environments, together with virtual teaching sessions as appropriate.

Access to synchronous virtual teaching sessions

Support workers can be provided with a temporary University Managed Windows Service (MWS) username, which will enable them to access classes that are broadcast live; to enable remote support to be delivered effectively e.g. note-taking, BSL interpreting. Requests should be made by the NMH provider to:

Providing face to face support on campus

Face to face support on campus should be provided where remote support is not suitable to meet a students’ specific needs or if the student's preference is to receive support in person.

Students are able to book accessible private study rooms within the University Library directly if needed should a private space not be provided by the NMH provider. Students can make an accessible study room booking online by selecting the SSIS Accessible Study Rooms for the specific Library required. 

Library access

Support workers can apply for a visitors card at the Library reception should they need to accompany a student within the Library to carry out their role, they are then permitted to access the Libraries (even during exam periods when visitors are restricted).

To apply for a visitors card they should make the purpose of their visit clear to staff at the Library Reception and provide one form of photographic ID and one form of ID that has their current address.

Campus tour

Support workers can access a virtual campus tour to assist them to undertake their role efffectively.

Health and Safety

The health and safety of staff, students and visitors is one of the highest priorities.  The Safety Adviser's Office is responsible for monitoring and advising on health and safety across the University.  Please visit the Safety Adviser's Office web pages for policy and contact information.