Liverpool Online Student Hub

Our online portfolio and services for students are delivered through our partnership arrangements with Kaplan Open Learning

If you have not already transitioned to the University’s arrangements with Kaplan:

  1. Read the University Privacy Policy and the Kaplan Privacy Policy, which set out how we will use your personal data.
  2. Contact the , who will provide you with your new Terms and Conditions and your payment plan, which matches the financial arrangements you had previously entered into with Laureate Online Education. The Student Support Team will answer any questions about your payment plan or any other aspect of your study.
  3. You must accept the Terms and Conditions for transitioning students in order to get set up in the new virtual learning environment. These Terms and Conditions set out the way in which we will deliver our service to you.

 

University IT Services (MWS) account

Your IT Services (MWS) account is required to:

Please refer to the IT Services Department website for further information on managing your account.

If you require any further support or assistance please consult the Service Desk.

 

Email

Official communications will be sent to your University email (@liverpool.ac.uk) and so please ensure you access this on a regular basis. As previously advised, it is no longer possible to access your @online.liverpool.ac.uk email formerly provisioned by Laureate Online Education.

If you have forgotten your IT Services (MWS) account password then you can reset your password. If you are unable to reset your password then please consult the Service Desk.

 

Module marks and transcripts

You can check your confirmed module marks in Liverpool Life using your nine-digit University of Liverpool Student ID. Please refer to the information on accessing Liverpool Life.

Please also refer to the information about obtaining unofficial and official academic transcripts on the University website.

 

Outstanding fees

You may pay off any outstanding fee owed to Laureate through Flywire by selecting 'University of Liverpool, Laureate Online'.

If you have any queries about any outstanding fee owed to to Laureate Online Education you can contact the Laureate Bursar.

 

Student Support

Whatever your situation, or if you are having any problems whatsoever moving across to our new arrangements, then the Student Support Team is here to help and advise you. You can contact the team in the following ways:

Telephone: +44 (0)151 318 4353
Email - Masters Students: masters-transition@study-online.liverpool.ac.uk
Email - Doctoral Students: doctoral-transition@study-online.liverpool.ac.uk

Office Hours: Monday - Thursday 8.30am - 7.00pm and Friday 8.30am - 5.00pm (UK time)

If you have already transitioned to the new arrangements then you can reach us on Livechat through the Kaplan Virtual Learning Environment

Back to: Liverpool Online Student Hub