Get help

If you need support we're on hand to help you access our IT services. We'll be available in Halls of Residence during the weekend before Welcome Week, to help you get connected, and throughout Welcome Week we're available across campus. 

IT & Academic Registration Drop-in Centre

What help can I get?

Visit us at the IT & Academic Registration Drop-in Centre if you need help to:

  • Activate your computing account
  • Complete academic registration
  • Access any of our IT services - including on your laptop, mobile or tablet

Where do I go?

Central Teaching Laboratories (CTL), PC Teaching Centre 6 (building 221, grid reference F5 on the University Campus Map).

When can I go?

You don't need an appointment - just drop in any time while the Centre is open:

  • Monday 17th September: 9:00am - 4:00pm
  • Tuesday 18th September: 9:00am - 4:00pm
  • Wednesday 19th September: 9:00am - 2:00pm
  • Thursday 20th September: 9:00am - 2:00pm
  • Friday 21st September: 9:00am - 2:00pm

Support for laptops, mobiles and tablets

What help can I get?

If you need help to use our IT services on your Windows laptop, Macbook, mobile or tablet, drop in to the Mobile and Laptop Clinic. We'll help you to get connected to the University network (wired or through Wi-Fi), set up email on your phone or tablet and show you how to protect your device against viruses and malware.

Where do I go?

  • During Welcome Week (Monday 17th September to Friday 21st September): Central Teaching Laboratories (CTL), PC Teaching Centre 6 (building 221, grid reference F5 on the University Campus Map).
  • From Monday 23rd September: CSD Service Desk, Computing Services, Brownlow Hill Building (building 224, grid reference F7 on the University Campus Map).

When can I go?

You can drop in to the Mobile and Laptop Clinic at any point during any of the following times:

  • Monday 17th September: 9:00am - 4:00pm
  • Tuesday 18th September: 9:00am - 4:00pm
  • Wednesday 19th September: 9:00am - 2:00pm
  • Thursday 20th September: 9:00am - 2:00pm
  • Friday 21st September: 9:00am - 2:00pm
  • Monday 23rd September onwards: 9:00am - 4:00pm

Please remember to bring your power cable!

Help in the Halls

What help can I get?

If you'd like help to connect your own computer to the University's wired network or to the free Wi-Fi service, eduroam, (in available locations) you can speak to one of our staff based in Halls of Residence during the weekend of your arrival.

Where and when do I go?

Saturday 15th and Sunday 16th September: 10:00am - 4:00pm

  • Carnatic (Senior Common Room, 1st Floor, Carnatic House)
  • Crown Place (Off main Reception next to conference rooms)
  • Greenbank (Small meeting room/foyer)
  • Vine Court (Mezzanine Common Room above Reception area)

Help throughout the year

For help and support throughout the year, please visit Service Portal where you'll be able to find the help you need, or log your issue with our support team.