Get help

If you need support, we're on hand to help you get the most out of the University's IT services. We'll be available in Halls of Residence during the weekend before Welcome Week to help you get connected, and throughout Welcome Week we're available across campus. 

IT & Academic Registration Drop-in Centre

What help can I get?

Visit us at the IT & Academic Registration Drop-in Centre if you need help to:

  • Activate your computing account
  • Complete academic registration
  • Access any of our IT services - including on your laptop, mobile or tablet

Where do I go?

Central Teaching Laboratories (CTL), PC Teaching Centre 6 (building 221, grid reference F5 on the University Campus Map).

When can I go?

You don't need an appointment - just drop in any time while the Centre is open:

  • Monday 16th September: 9:00am - 4:00pm
  • Tuesday 17th September: 9:00am - 4:00pm
  • Wednesday 18th September: 9:00am - 2:00pm
  • Thursday 19th September: 9:00am - 2:00pm
  • Friday 20th September: 9:00am - 2:00pm

Support for laptops, mobiles and tablets

What help can I get?

If you need help to use our IT services on your Windows laptop, Macbook, mobile or tablet, drop in to the Mobile and Laptop Clinic. We'll help you to get connected to the University network (wired or through Wi-Fi), set up email on your phone or tablet and show you how to protect your device against viruses and malware.

Where and when do I go?

  • During Welcome Week (Monday 16th September to Friday 20th September): Central Teaching Laboratories (CTL), PC Teaching Centre 6 (building 221, grid reference F5 on the University Campus Map).
  • From Monday 23rd September: CSD Service Desk, Computing Services, Brownlow Hill Building (building 224, grid reference F7 on the University Campus Map).

Help in the Halls

What help can I get?

If you'd like help to connect your own computer to the University's wired network or to the free Wi-Fi service, eduroam, (in available locations) you can speak to one of our staff based in Halls of Residence during the weekend of your arrival.

Where and when do I go?

Saturday 14th and Sunday 15th September: 10:00am - 4:00pm

  • Crown Place (Meeting Room 2)
  • Greenbank Student Village (Meeting Room 3, near vending machines in foyer)
  • Vine Court (Mezzanine Common Room above Reception area)

Help throughout the year

For help and support throughout the year, please visit our self-service portal where you'll be able to find the help you need, or log your issue with our support team.