The third in our series of Insights compilations highlights the variety of innovative ways in which public services are designed and delivered.
Despite ongoing pressures from the impact of austerity, rising demand, and the legacy of the Covid-19 pandemic, new approaches are emerging that use technology, strengthen the workforce and focus on prevention. With UK government keen to support innovation in public services through devolution and the ‘test and learn’ approach set out in recent months, regional initiatives in places such as Liverpool City Region are shaping how services can become more responsive and effective.
The briefings in this collection, drawn from the Heseltine Institute’s archive of policy briefings published since 2020, highlight important innovations to make public services more resilient, responsive and receptive to local and regional needs.
Innovations in public service design and delivery [PDF 6.1MB]
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