What we do

Application Development Services

The development, maintenance and expert technical support for student, research, finance, HR, teaching and learning, and registration systems is managed by Application Development. This includes responsibility for key business systems such as the student record system (SPIDER), Agresso, TULIP, VITAL, and Core HR.

Application Development also provides, and supports, the University's central business intelligence reporting tools including Business Objects. Systems testing and quality assurance, as well as systems integration and development - including applications for mobile platforms - are all undertaken by Application Development Services.

Business Support

Business Support provides financial, administrative, and planning support to the department, and ensures teams undertake their work in compliance with University procedures.

Information Security

The security of University data and IT systems is of critical importance: an Information Security function within the department exists to ensure compliance with Information Security policies and procedures which are designed to ensure the safe use of facilities and services.

Infrastructure Services

The management and maintenance of the University's extensive IT infrastructure includes systems services such as PC infrastructure (e.g. Teaching Centres and the Managed Windows Service), Unix systems, servers and storage (including the Exchange email service and web infrastructure) and systems databases. Infrastructure is responsible for the University network, which has over 52,000 active wired network points and supports nearly 60,000 unique devices connected via Wi-Fi, as well as the analogue and VoIP telephone systems.

Central facilities, security and access control systems are all managed by Infrastructure, along with the operation of the University's data centres. Advanced Research Computing services provide and support high performance and high throughput computing facilities which support University research.

Operations Services

Front-line support for IT services is provided to staff and students by Operations. The CSD Service Desk, with three locations across campus (Brownlow Hill Building, Sydney Jones Library, Harold Cohen Library) act as a first point of call for all IT issues reported in person, by email, via online chat and through the online self-service portal (servicedesk.liverpool.ac.uk). Specialist support, including the provision of IT training, delivery of communications and publicity about IT services, and the management of software licensing, is also delivered by Operations.

A Records Management function within the department supports University staff with conforming to legislative requirements covering retention of data (both in physical and digital forms). Operations is responsible for audio-visual services, including the deployment and maintenance of Stream Capture and centrally managed video conferencing facilities, as well as desktop services (with technician support for staff PCs, and management of the staff PC Scheme).

Strategy and Planning

The IT requirements of the University are fed through Strategy and Planning for analysis. Process improvement will also look at associated business processes to identify recommendations for improvements and efficiency savings to be made, as well as to consider prospective technical/system solutions.

Strategy and Planning are responsible for managing any full scale IT project which then emerges from business analysis and process improvement. Strategy and Planning coordinate, with Operations, the department's engagement with all areas of the University.