Frequently Asked Questions

Please find below a series of frequently asked questions around Confirmation for Accepted, No Decision or Unsuccessful Applicants.

International and EU applicants should contact the Admissions Team at

Applicants to clinical courses should contact the departmental Admissions Team for your subject area.

  • Accepted Applicants

    Congratulations on your place! We are looking forward to welcoming you to the University. Please see below for information on what happens next and what to do if you want to make a change to your application. 

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    Welcome Information and Registration

    You will receive a Welcome Pack by post and email within a few days of being accepted. This will include details on how to register. Welcome week will begin on 17th September, with classes beginning the following week. For more information please see our Confirmation page.


    Accommodation Queries

    For all accommodation related queries, please contact the team directly on 0151 795 0319 or at Allocation of accommodation will start on Monday 20th August.


    To update your contact details

    It is important to ensure that your contact details are up to date. Please log in to UCAS Track and update your details here. This will then automatically update our records.


    To be Released in to Clearing:

    Please email with the subject line ‘Release in to Clearing’. Please include your UCAS ID Number in the email. We are only able to release applicants that have been placed with us; please check your status on UCAS Track before requesting this. If you are released, you do notautomatically go to your Insurance choice University. You will be placed in to Clearing and able to apply for Clearing vacancies only. If you would still like to attend The University of Liverpool but would like to change to a different course, please see the ‘To request a change to a different course’ section.


    To be withdrawn from UCAS:

    Please email with the subject line ‘Withdraw’. Please include your UCAS ID Number in the email. If you request a withdrawal, you will not be able to apply for any vacancies through Clearing for this year and any places/offers that you hold will be void.


    To request deferred entry to next year:

    Please email with the subject line ‘Deferred entry request 2019’. Please include your UCAS ID Number in the email. We will try to accommodate requests where possible, but please be advised that this is not guaranteed.


    To request to start this year (for applicants accepted for deferred entry):

    Please email with the subject line ‘Change year of entry 2018’. Please include your UCAS ID Number in the email. We will try to accommodate requests where possible, but please be advised that this is not guaranteed.


    To request a change to a different course:

    Please email with the subject line ‘Request for Course Change’. Please include your UCAS ID Number in the email. We will try to accommodate requests where possible, but please be advised that this is not guaranteed.


    I have been accepted on to a different course – what does this mean?

    If applicants do not achieve the requirements of the course that they have originally applied for, we are sometimes able to make them an offer for an alternative course instead. You can find more information about the courses on our course listings.

    You should accept or decline the offer via UCAS Track within five days, though we would recommend doing this as soon as possible.


    Please be advised that we will respond to all requests at the earliest opportunity and appreciate your patience during this time.

  • No Decision

    If your status is still showing as conditional, please see the below advice.

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    We are carefully considering every application and aim to send all decisions to UCAS no later than Thursday 16th August where we have all the necessary exam results. Please keep checking UCAS Track through the day for any updates. If you still have not received a decision by 4pm, please call our Confirmation Helpline on 0151 795 8294.


    Outstanding results:

    We may be unable to make a decision on your application as we have not yet received all of your results. These could include; GCSEs, Foundation Years and existing qualifications from previous years. If we need any results from you, this should be detailed in your offer. We will also contact you to request any results we have not received that are necessary to confirm your place, so please do check your emails regularly.

  • Unsuccessful Applicants

    We understand that this is a disappointing outcome. Unfortunately, you have not met the minimum requirements for the University and so we are unable to accept you on this occasion. Please find some information below about what you can do next.

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    Insurance Choice University:

    If The University of Liverpool was your firm choice university, you should check your status at your insurance choice as they may have been able to accept you. Please confirm this on UCAS Track.



    If you have been unsuccessful at both your Firm and Insurance choice universities, you are now eligible for Clearing. You can browse Clearing vacancies here: or you can ring our Clearing Hotline on 0151 794 6800.


    Apply again next year:

    If you are thinking about resitting your exams to improve your final grades, you could apply again for entry next year. You would need to reapply once UCAS is open again (September), including full details of your resits. Please be advised that any offer made will be conditional on the results of your resits and you will not be guaranteed a place unless you meet these terms.