Staff Hub

This section is aimed at University of Liverpool staff who want to find out more about student support provision.

You can find helpful information and resources through the menu on the left, as well as contact details for each service. 

Overview of Student Services

Student Welfare Advice and Guidance

Our team of specialist, experienced and friendly advisers are available to support students on a whole range non-academic and welfare issues.  Based in the Student Services Centre the team offer individual and confidential support.

This department includes the following teams:

Wellbeing Advice and Guidance

Advice and Guidance provides initial advice on issues which may be affecting students' general welfare. If you are not sure who to refer a student to, or they just need to talk to someone in a quiet and confidential space– we’re here. 

Disability Advice and Guidance

The Disability Advice and Guidance team provides a support and advice service to students with a wide range of disabilities, mental health difficulties, health conditions or specific learning difficulties (e.g. dyslexia, dyspraxia). We work with students to identify and implement individual reasonable adjustments; to access disability-related funding and to support student engagement with regards to disability-related issues.

International Advice and Guidance

The International Advice and Guidance team is a specialist advisory service for international and European students. We support and advise international students on arrival and throughout their studies on a range of subjects including immigration, working, welfare and British culture.

Money Advice and Guidance

Money Advice and Guidance provides advice and support to students on a wide range of financial issues.   We can provide specialist advice about student funding, budgeting, debt and welfare benefits. UK students can also make an application to the University Hardship Fund if experiencing financial difficulties during their studies. 


Counselling and Mental Health Services

Counselling Service

Based at 14 Oxford Street, the Counselling Service helps students deal with a wide range of personal and emotional difficulties or worries that may be affecting their capacity to study effectively or indeed their lives in general. The counsellors are professionally qualified and experienced and enable students to talk over their difficulties in confidence.

Mental Health Advisory Service

The Mental Health Advisory Service (MHAS) is available to offer confidential support to students with significant and complex mental health needs, as well as consultation and training to staff. The service offers support to students within the context of their academic studies but may also link with external services where appropriate to assist the student in gaining appropriate support. 


Other sources of support

Student Health

Students who register with Brownlow Health can use the Student Health Service, which is a valuable and important amenity   provided by the University. Access includes a same day appointments service, email consultations, telephone consultations and booked appointments. Registration can now be completed on-line via


Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information.