Welcome to International Advice and Guidance 

We are here to help support all of our international students with anything from visa issues to welfare advice.

Due to the ongoing situation with COVID-19, the Alsop Building is closed. However, International Advice and Guidance, like the rest of Student Welfare Advice & GuidanceCounselling and Mental Health Advisory Service will continue to provide support via phone and email, as well as virtual drop-in and appointments.

If you are unable to find an answer to your query on our web pages or the University COVID-19 FAQ’s pages here, you can either email us to iagteam@liverpool.ac.uk with your enquiry or access our Online Booking System to book a confidential one-to-one drop-in slot. If there are no appointments available, please email us to let us know so more can be scheduled. 

If your enquiry is urgent or you would prefer to speak with a member of the team please either email us to request a callback or call 0151 795 1000 and ask to speak with one of the team between 9 am and 4 pm Monday to Friday.  

For more information about how we can support students and meet some of the team please watch our introduction video below: 


Student Services provide a confidential service. You can find out more by downloading our Confidentiality Information leaflet.

Need to collect your BRP?

For information on collecting your Biometric Residence Permit (BRP) click here

Travel and Quarantine (Self-Isolation) Information 

We realise that you may have lots of questions or concerns about travelling to the UK and what you need to do when you arrive as a result of the COVID-19 (Coronavirus) pandemic. Please see the information below to help you prepare and plan ahead:

Travel and Quarantine Information for New International Students (August 2021)

Travel and Quarantine Information for Returning Int. Students (August 2021)

You can also find lots more information about travelling to the UK in 2021 on our website here.

Please watch our 'Now You've Arrived & Quarantine' presentation over on our Welcome Week pages to help you through your first few days in the UK and especially if you need to quarantine/self-isolate.

Tier 4/Student Route Visa Holders  

Please read our Guide for Students for information about your rights and responsibilities as a Tier 4 (General) or Student Route visa holder and the University of Liverpool's responsibilities as your Sponsor.