Liverpool Life - Frequently Asked Questions
- How do I access Liverpool Life?
- What do I do when my PIN expires?
- I have forgotten my PIN, what do I need to do now?
- What happens if my access to Liverpool Life has been disabled?
- Why can't I log in immediately after I have changed/reset my PIN?
- How do I enter my address details via Liverpool Life?
- Why do I need to add my address details?
- Where do I find my exam results?
- Why can't I see my exam results?
- Why doesn't the page display properly?
- What should I do if a portlet won't load/times out?
- What should I do if a portlet is greyed out?
- What should I do if I get an HTTP 404 Error/web page not available message?
- Who do I contact if my question hasn't been answered?
Once you become a registered student at the University of Liverpool, you automatically receive access to the student portal, Liverpool Life. To login, enter your Student ID number which you will find on your student card, and then you will be asked to enter your PIN. Once you login for the first time using this PIN it will expire and you will then be prompted to set up a new PIN. Your new PIN can be alphanumeric. You will be asked to set up a security question and answer and are advised to use something such as "What is my Mother's Maiden Name?".
When you log in to Liverpool Life and receive a message advising you that your PIN has expired, you need to set a new one. This will happen every 90 days.
If you forget your PIN, and you have set up a security question and answer, you will be able to reset your PIN yourself. Use the 'Forgotten PIN?' link from the Liverpool Life homepage. This will prompt you for the answer to your security question. Enter the answer and click submit. Your PIN will then be reset and you will be asked to select a new PIN once you have successfully logged back in to Liverpool Life.
Access to Liverpool Life may be disabled if you enter an incorrect PIN too many times, or if you have a system 'hold' applied to your student account (for example, if you have outstanding charges). In all cases, please contact email@example.com.
It can take some time, particularly during busy periods, for a PIN change to be processed through Liverpool Life. It is recommended that you try again in approximately 15 minutes.
Guidance is provided in a document called Help with updating addresses in Liverpool Life.
The University requires your contact details in order to communicate important messages to you, and to let other external agencies - such as Student Finance - know how to contact you. Exemption from Council Tax, for example, relies upon a valid Term Time Address. In the event of an emergency, the University also needs to know whom you would like us to contact. It is therefore important for you to keep your address details up to date in Liverpool Life.
Exam results are first published by email. The email you will receive will also contain information about when your results will be available to view online via Liverpool Life. You can find your results, once they have been made available in Liverpool Life, in the Results portlet. At the end of the academic session, your results are moved into your academic history and they can be viewed from your unofficial transcript via the Transcript portlet.
If you have received your results by email, and the date on which results are advertised as being available in Liverpool Life to you has passed, then please contact firstname.lastname@example.org for assistance.
Sometimes Liverpool Life will not display pages properly in Internet Explorer. If you encounter any problems - for example, if you only see the Liverpool waterfront image when trying to update your personal details - please try using the Google Chrome or Mozilla Firefox browser instead.
Try refreshing the page (press F5 on your keyboard). If this does not work, please try clicking the 'sign out' button, clear your browser history and cache completely, close your browser, and then re-open your browser and try to sign in to Liverpool Life again. If this does not work then it is recommended that you use Google Chrome or Mozilla Firefox to access the portal.
Click on the shield icon in the top-right hand side of your browser window and choose the option to allow 'unsafe' scripts.
Please try to access Liverpool Life via apps.liv.ac.uk (only available to users with an MWS network account) and run Internet Explorer.
If you cannot find an answer to your question please email email@example.com and provide your Student ID to accompany your query.