Retired in February 2017. Former Head of the Marketing Group. .
- Outstanding Reviewer (Emerald 2010)
- Seminar on 'Hot Topics in Service Research' (Invitation to Speak, Manchester Business School 2010)
- Invited Contributor, Otago Forum 2 (Invitation to Speak, University of Otago, New Zealand 2008)
- Prize (Academy of Marketing 2006)
- Keynote Presentation (Keynote Speech, ESRC-funded Seminar Series on 'Rethinking Arts Marketing' 2006)
- Best academic paper (Prize, Conference Committee 2005)
- Impact Coordinator