The event is led by Dr Chris Raddats, Reader in Marketing, and will include an excellent range of practitioner speakers and a great forum for discussion about service-related matters.
The Service Community creates discussions and insights that are far deeper than most conferences, due to the informal and intimate nature of their events. The Service Community is a community in the true sense of the word, run by volunteers, with no sponsors, no exchange of money, no legal entity no hidden agenda's, just real people talking about real things motivated by a desire to learn.
Timings:
10.30 Meet for coffee
11.00 Introduction from our host Chris Raddats, Liverpool University Managementt School
11.15 “Customer Value is Everything” Gareth Jones Ovivo Water
12.00 The Trusted Advisor in practice; Ian Barnes, Pitney Bowes
12.45 Lunch
13.45 Contrasting Service from Water utilities to Tech companies: Julian Mosquera, Bearing point
14.30 Break
14.45 Breakout Group Discussions on 'What makes for effective Service Sales'
15.30 Panel Discussion "How Service can help companies through Turbulent Times
(Chris Raddats, Julian Mosquera & Ian Barnes)
16.00 Event ends
Back to: Management School